Reports

The 2017 Voice of Customer Toolkit - Part 2: Customer Engagement

Please login or register to download the report

26 September, 2017

The 2017 Voice of Customer Toolkit - Part 2: Customer Engagement

Medallia

Launching a digital Voice of Customer program for your business?

A Voice of Customer (VoC) program allows your company to systematically engage with, and listen to, your customers. When done right, a VoC program provides unparalleled insights into your users’ needs, state of mind and perception of your brand and service.

Download the guide to plan and implement your program, including:Voice of Customer Toolkit

Customer Engagement 101 - Part 2:

How to engage your users effectively, which engagement methods are right for you and how to create the right type of surveys for maximum impact

This report is available free to members, either login to your account or register to download now. Free membership enables full access to our knowledge centre.

Login to Download Register to Download

Recommended reports

See all
The 2017 Voice of Customer Toolkit - Part 1: Planning Your VOC Program

The 2017 Voice of Customer Toolkit - Part 1: Planning Your VOC Program

Medallia
Medallia
Read more

Latest reports

See all
Self-Awareness Is A Superpower

Self-Awareness Is A Superpower

LAB
Lab
Read more
360-degree customer view: The challenges of gaining contextual insight

360-degree customer view: The challenges of gaining contextual insight

Sitecore
Sitecore
Read more
On Demand Webinar: Realising Your Potential - Think CXM not CMS

On Demand Webinar: Realising Your Potential - Think CXM not CMS

Sitecore
Sitecore
Read more
On Demand Webinar: Beyond Personalisation – The Customer Conversation

On Demand Webinar: Beyond Personalisation – The Customer Conversation

Sitecore
Sitecore
Read more
On Demand Webinar: Join the Movement: Personalization 2.0

On Demand Webinar: Join the Movement: Personalization 2.0

Progress
Progress
Read more