AI vs. Humans: where are contact centres headed?

By Graham Ede 12 July 2018

AI vs. Humans: where are contact centres headed?

Market disruption continues to be a relevant phenomenon, as companies fail to innovate to a sufficient level to stay afloat. In particular, household brands in the retail sector continue to suffer from the effects of online shopping and changing habits within their consumer base. In this turbulent landscape, a differentiator that brands should focus on is customer service.

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RetailTechSummit (RTS) London is a one-day conference focused on the biggest technology and data issues affecting the retail tech sector. It will provide a forum for data, e-commerce, and operational professionals, working in retail technology to discuss the biggest industry trends and issues.

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