How Retailers Can Recreate The In-Store Customer Experience Online

By Sophia King 27 October 2020

How Retailers Can Recreate The In-Store Customer Experience Online

The past six months have proved that an effective customer experience strategy is more than a nice-to-have. For many multichannel and pureplay online brands, it’s underpinned survival during the pandemic. Those with the tactics, technology and tools to serve meaningful customer experiences have been able to rapidly adapt to changing consumer needs, while those without are being left behind.

Consumer Electronics Industry Panel

The Consumer Electronics industry is undergoing tumultuous change. Although in store sales were decimated by lockdown restrictions in the first half of 2020, online shopping was boosted as consumers looked to trusted brands and retailers for entertainment, remote working tools and domestic gadgets.

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How Retailers Can Recreate The In-Store Customer Experience OnlineThe past six months have proved that an effective customer experience strategy is more than a nice-to-have. For many multichannel and pureplay online brands, it’s underpinned survival during the pandemic. Those with...

                Sophia King
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