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[Infographic] Four Key Findings from The State of Customer Engagement 2020 report
Aliya Zaidi
By Aliya Zaidi 7 November 2019

[Infographic] Four Key Findings from The State of Customer Engagement 2020 report

Most companies are still early on in their journey when it comes to providing customers with a more tailored and personalised experience, and fostering greater customer engagement. This is a highlight of The State of Customer Engagement 2020 report, produced by Digital Doughnut sister company, London Research in association with dotdigital. This infographic highlights some of the key findings from the research.

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