Reports

The 2017 Voice of Customer Toolkit - Part 1: Planning Your VOC Program

Please login or register to download the report

26 September, 2017

The 2017 Voice of Customer Toolkit - Part 1: Planning Your VOC Program

Medallia

Launching a digital Voice of Customer program for your business?

One of the best ways to effectively improve customer experience is to launch and run a Voice of Customer (VoC) Program. A Digital VoC program focuses on measuring and improving the customer experience across websites, mobile web and native mobile apps.

Download the guide to plan and implement your program, including:Voice of Customer Toolkit

VoC Planning Guide - Part 1:

Step-by-step planning guide including how to define the right KPI’s to measure progress and success, map the relevant customer journey touchpoints and select the right customer engagement method

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Recommended reports

See all
7 Secrets of Voice of the Customer Success

7 Secrets of Voice of the Customer Success

Confirmit
Confirmit
Read more
The 2017 Voice of Customer Toolkit - Part 2: Customer Engagement

The 2017 Voice of Customer Toolkit - Part 2: Customer Engagement

Medallia
Medallia
Read more

Latest reports

See all
Protecting Against the 10 Most Critical Web Security Risks

Protecting Against the 10 Most Critical Web Security Risks

Progress
Progress
Read more
Digital Insights 2019 Report

Digital Insights 2019 Report

Siteimprove
Siteimprove
Read more
Why Marketers Struggle with Customer Engagement

Why Marketers Struggle with Customer Engagement

Siteimprove
Siteimprove
Read more
On-Demand Webinar: Save Money and Increase Revenue with Data-Driven Marketing

On-Demand Webinar: Save Money and Increase Revenue with Data-Driven Marketing

Search Laboratory
Search Laboratory
Read more
Humanity in Action: What Customer Engagement Is, Why It Matters, and What You Need to Know

Humanity in Action: What Customer Engagement Is, Why It Matters, and What You Need to Know

Braze
Braze
Read more