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The 2017 Voice of Customer Toolkit - Part 1: Planning Your VOC Program

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26 September, 2017

The 2017 Voice of Customer Toolkit - Part 1: Planning Your VOC Program

Medallia

Launching a digital Voice of Customer program for your business?

One of the best ways to effectively improve customer experience is to launch and run a Voice of Customer (VoC) Program. A Digital VoC program focuses on measuring and improving the customer experience across websites, mobile web and native mobile apps.

Download the guide to plan and implement your program, including:Voice of Customer Toolkit

VoC Planning Guide - Part 1:

Step-by-step planning guide including how to define the right KPI’s to measure progress and success, map the relevant customer journey touchpoints and select the right customer engagement method

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