to download the report
The 2017 Voice of Customer Toolkit - Part 1: Planning Your VOC Program
Launching a digital Voice of Customer program for your business?
One of the best ways to effectively improve customer experience is to launch and run a Voice of Customer (VoC) Program. A Digital VoC program focuses on measuring and improving the customer experience across websites, mobile web and native mobile apps.
Download the guide to plan and implement your program, including:Voice of Customer Toolkit
VoC Planning Guide - Part 1:
Step-by-step planning guide including how to define the right KPI’s to measure progress and success, map the relevant customer journey touchpoints and select the right customer engagement method