Reports

Becoming Future Ready with CX-led Digital Transformation

Please login or register to access the report

19 February, 2020

Becoming Future Ready with CX-led Digital Transformation

Avanade

To overcome customer experience (CX) challenges and be future-ready, brands must infuse intelligence throughout every part of their business to better understand their customers and remove experience frictions.

According to Avanade’s recent survey, 89% of organizations agree that becoming an intelligence driven enterprise is a big part of the digital transformation journey.

To get CX right, companies must digitally transform and connect the entire customer journey – from sales to marketing, customer service and beyond. This requires an innovation mindset enabled by company culture, plus a strong connection from strategy through to design, data science, and technology implementation.

Join Business Reporter's, Rachel Hicks, and, Avanade's Senior Director of Digital Marketing, Amir Dehnad in this on-demand webinar, as they discuss the disconnect between customer expectations and customer experience in this digital era.

Watch now!

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Recommended reports

See all
9 Best Practices for Digital Experiences in Rapidly Changing Markets

9 Best Practices for Digital Experiences in Rapidly Changing Markets

Styla
Styla
Read more
CX Trends Report: Digital Experiences in Disruptive Times

CX Trends Report: Digital Experiences in Disruptive Times

Acquia
Acquia
Read more
Customer Journey Optimization for Large Businesses and Complex Marketing

Customer Journey Optimization for Large Businesses and Complex Marketing

GetResponse MAX
GetResponse
Read more
A New Kind of Marketing Cloud: Where Data Takes Center Stage

A New Kind of Marketing Cloud: Where Data Takes Center Stage

Acquia
Acquia
Read more
Drive Engagement Around Your Offerings

Drive Engagement Around Your Offerings

Act-On Software
Act-On Software
Read more

Latest reports

See all
2021 Global Customer Engagement Review

2021 Global Customer Engagement Review

Braze
Braze
Read more
Best In Class Email Marketing

Best In Class Email Marketing

Braze
Braze
Read more