Reports

The 5 Habits of Highly Successful Customer Experience Professionals

Please login or register to download the report

16 July, 2019

The 5 Habits of Highly Successful Customer Experience Professionals

Confirmit

This research, one of the largest studies in the industry, led Confirmit to identify five habits of highly effective CX professionals. Throughout this eBook, you will find practical lessons you can put into action today to help you be a more effective and successful CX practitioner, and understand how to identify success in a CX program. 

In this research, we defined success in CX in terms of increased investment. Unlike other studies which focus on CX scores, we believe the proof of any program lies in the value it delivers for the organization and therefore secures increased budget. To be classed as a Leader, respondents had to see a significant increase in budget in the next 12 months (9 or 10 on a 0 -10 scale). 

The five habits we have identified are those that really differentiate the Leaders from the Laggards. We have also added a Top Tip for each one, to point you in the right direction. And look out for our Confirmit Promise where you can see clearly how Confirmit solutions can help you achieve success for all five habits. 

This eBook identifies the five habits that should be adopted and cultivated by CX teams aiming to have an impact across their company.

Download this eBook to understand the common attributes that are critical in driving CX success, increased investment and customer-centricity.

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Recommended reports

See all
Performance and Intelligence: Delivering Digital Experiences at Scale

Performance and Intelligence: Delivering Digital Experiences at Scale

Acquia
Acquia
Read more
On-Demand Webinar: Optimizing the Continuous Flow of Customer Data in Your Business

On-Demand Webinar: Optimizing the Continuous Flow of Customer Data in Your Business

BlueVenn
BlueVenn
Read more
Five Unique Review Strategies to Grow your Travel Business

Five Unique Review Strategies to Grow your Travel Business

Trustpilot
Trustpilot
Read more
How to Guide Your Customers to Where They Want to Go

How to Guide Your Customers to Where They Want to Go

SAS
SAS
Read more
How to Harness the Power of AI to Deliver Exceptional Customer Experiences

How to Harness the Power of AI to Deliver Exceptional Customer Experiences

SAS
SAS
Read more

Latest reports

See all
Performance and Intelligence: Delivering Digital Experiences at Scale

Performance and Intelligence: Delivering Digital Experiences at Scale

Acquia
Acquia
Read more
Top Five International Digital Marketing Fails

Top Five International Digital Marketing Fails

Search Laboratory
Search Laboratory
Read more
Increasing Conversion with Conversational AI

Increasing Conversion with Conversational AI

zoovu
zoovu
Read more
 How to Establish the Business Case for PIM and Convince Your Boss to Invest

How to Establish the Business Case for PIM and Convince Your Boss to Invest

Contentserv
Contentserv
Read more
Leveraging the Google Marketing Platform to Maximise the Value of Your First-Party Data

Leveraging the Google Marketing Platform to Maximise the Value of Your First-Party Data

Search Laboratory
Search Laboratory
Read more