Reports

The 5 Habits of Highly Successful Customer Experience Professionals

Please login or register to download the report

16 July, 2019

The 5 Habits of Highly Successful Customer Experience Professionals

Confirmit

This research, one of the largest studies in the industry, led Confirmit to identify five habits of highly effective CX professionals. Throughout this eBook, you will find practical lessons you can put into action today to help you be a more effective and successful CX practitioner, and understand how to identify success in a CX program. 

In this research, we defined success in CX in terms of increased investment. Unlike other studies which focus on CX scores, we believe the proof of any program lies in the value it delivers for the organization and therefore secures increased budget. To be classed as a Leader, respondents had to see a significant increase in budget in the next 12 months (9 or 10 on a 0 -10 scale). 

The five habits we have identified are those that really differentiate the Leaders from the Laggards. We have also added a Top Tip for each one, to point you in the right direction. And look out for our Confirmit Promise where you can see clearly how Confirmit solutions can help you achieve success for all five habits. 

This eBook identifies the five habits that should be adopted and cultivated by CX teams aiming to have an impact across their company.

Download this eBook to understand the common attributes that are critical in driving CX success, increased investment and customer-centricity.

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Recommended reports

See all
Humanity in Action: What Customer Engagement Is, Why It Matters, and What You Need to Know

Humanity in Action: What Customer Engagement Is, Why It Matters, and What You Need to Know

Braze
Braze
Read more
What does Omnichannel Marketing Means for Charities and Membership Organisations?

What does Omnichannel Marketing Means for Charities and Membership Organisations?

Trillium
Trillium
Read more
Why Sitecore is the Perfect Tool for Charities

Why Sitecore is the Perfect Tool for Charities

Trillium
Trillium
Read more
30 Ways to Increase Online Travel Bookings

30 Ways to Increase Online Travel Bookings

SaleCycle
SaleCycle
Read more
Customer Data Platform: Solving Real World Problems

Customer Data Platform: Solving Real World Problems

Tealium
Tealium
Read more

Latest reports

See all
Protecting Against the 10 Most Critical Web Security Risks

Protecting Against the 10 Most Critical Web Security Risks

Progress
Progress
Read more
Digital Insights 2019 Report

Digital Insights 2019 Report

Siteimprove
Siteimprove
Read more
Why Marketers Struggle with Customer Engagement

Why Marketers Struggle with Customer Engagement

Siteimprove
Siteimprove
Read more
On-Demand Webinar: Save Money and Increase Revenue with Data-Driven Marketing

On-Demand Webinar: Save Money and Increase Revenue with Data-Driven Marketing

Search Laboratory
Search Laboratory
Read more
Humanity in Action: What Customer Engagement Is, Why It Matters, and What You Need to Know

Humanity in Action: What Customer Engagement Is, Why It Matters, and What You Need to Know

Braze
Braze
Read more