Reports

The Re-Imagined Digital Customer Journey

Please login or register to access the report

23 April, 2021

The Re-Imagined Digital Customer Journey

Sprinklr

Drive new sales and increase customer satisfaction by embracing new modern channels

Facebook, Twitter, Messenger, WhatsApp, live chat, email or telephone calls, modern consumers have nowadays various ways to interact with brands all along their customer journey. According to Forrester, 95% of consumers use three or more channels in a single customer service interaction, with 62% of them using multiple devices.

Watch this on-demand webinar to understand how leading brands succeed in connecting the dots on very complex customer journeys by utilizing a unified solution. Discover how they manage to get a 360 degree view of each customer and how their teams engage in contextualised conversation to result in increased revenue, reduced costs and improved customer satisfaction.

In this on-demand webinar you will learn:

  • How modern customers interact with brands on modern channels.
  • How to consistently deliver meaningful customer experience and increase revenue
  • How leading brands turn complexity into opportunity to drive new sales

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Latest reports

See all
2021 Global Customer Engagement Review

2021 Global Customer Engagement Review

Braze
Braze
Read more
Best In Class Email Marketing

Best In Class Email Marketing

Braze
Braze
Read more