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The Re-Imagined Digital Customer Journey
Drive new sales and increase customer satisfaction by embracing new modern channels
Facebook, Twitter, Messenger, WhatsApp, live chat, email or telephone calls, modern consumers have nowadays various ways to interact with brands all along their customer journey. According to Forrester, 95% of consumers use three or more channels in a single customer service interaction, with 62% of them using multiple devices.
Watch this on-demand webinar to understand how leading brands succeed in connecting the dots on very complex customer journeys by utilizing a unified solution. Discover how they manage to get a 360 degree view of each customer and how their teams engage in contextualised conversation to result in increased revenue, reduced costs and improved customer satisfaction.
In this on-demand webinar you will learn:
- How modern customers interact with brands on modern channels.
- How to consistently deliver meaningful customer experience and increase revenue
- How leading brands turn complexity into opportunity to drive new sales