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Customer Care: Build a Strategy for Today’s Customers
Increase customer satisfaction, reduce churn, and decrease costs
Today’s customers use more than 23 social and 11 messaging, chat, SMS, and email channels to have conversations, and they expect you to be in those channels to listen, engage, and provide service. They also want to be recognized as people, not data points, with personalized care. Given that, how does your customer support approach need to change?
Download the Modern Care Strategic Handbook to learn:
- Why the proliferation of channels and 2-way, real-time communication have changed the game
- How your peers are using “care communities” to reduce annual costs by 10% to 25%
- Real-life examples of how best-in-class companies are providing personalized care
- How to craft a strategy that your team can use to effectively deploy resources and meet goals
Get the handbook and build a strategy that enables you to increase customer satisfaction, reduce churn, and decrease costs.