Reports

Customer Care: Build a Strategy for Today’s Customers

Please login or register to download the report

15 April, 2021

Customer Care: Build a Strategy for Today’s Customers

Sprinklr

Increase customer satisfaction, reduce churn, and decrease costs

Today’s customers use more than 23 social and 11 messaging, chat, SMS, and email channels to have conversations, and they expect you to be in those channels to listen, engage, and provide service. They also want to be recognized as people, not data points, with personalized care. Given that, how does your customer support approach need to change?

Download the Modern Care Strategic Handbook to learn:

  • Why the proliferation of channels and 2-way, real-time communication have changed the game
  • How your peers are using “care communities” to reduce annual costs by 10% to 25%
  • Real-life examples of how best-in-class companies are providing personalized care
  • How to craft a strategy that your team can use to effectively deploy resources and meet goals

Get the handbook and build a strategy that enables you to increase customer satisfaction, reduce churn, and decrease costs.

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Latest reports

See all
2021 Global Customer Engagement Review

2021 Global Customer Engagement Review

Braze
Braze
Read more
Best In Class Email Marketing

Best In Class Email Marketing

Braze
Braze
Read more