The State of UK Online Retail in 2021

Are you a UK retailer or online brand? Then this report is a must-download for you! 

parcelLab's Operations Experience 2021: How does UK retail measure up? report analyses the UK’s top 150 retailers across checkout, shipping and returns. After what has no doubt been the most turbulent year in history for e-commerce, the results help brands to identify the key areas of improvement to create the best possible customer experiences online. 

You will learn:

• How the UK’s top retailers perform across the entire buying journey
• Which 7 retailers were selected as best-in-class in areas such as ‘Best Brand Experience’ and ‘Best Customer Experience’
• The key areas that retailers need to invest in and improve on to stand out 
• How brands can understand, review and learn to leverage their largest untapped revenue channel

Download the study now.