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Lousy Customer Experiences: 10 Causes and Tips
These days, it’s hard to find a company that doesn’t say it competes on customer experience (CX). At the same time, we know as both CX pros and consumers that many – some might say most – deliver mediocre experiences on a good day and flat-out crummy experiences most of the time.
What is the source of this gap between what companies say and what companies do?
Reflecting on this issue, we bring you 10 explanations, which probably are by no means exhaustive. Discover 10 causes of lousy customer experiences and tips to help address each challenge.