Reports

Searching For Trust

Please login or register to download the report

29 September, 2020

Searching For Trust

Yext

Why brands must take control of their answers online

What’s inside:

Today, information is everywhere, and it can be accessed in an instant. As consumers we expect to get accurate, immediate responses to our questions anywhere we ask them – especially from the brands we interact with. In fact, this information exchange underpins customer relationships; being offered accurate answers by a brand evokes trust, according to 70% of consumers.

In this consumer research report, you’ll discover:

  • How shortfalls in search are letting consumers down and costing businesses big.
  • European consumers’ experiences of searching for answers – and the impact when they can’t find them.
  • 3 critical steps to help bridge the trust gap between businesses and consumers.

Download the report now.

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Latest reports

See all
2021 Consumer Finance report: How Covid-19 is impacting banking and payments

2021 Consumer Finance report: How Covid-19 is impacting banking and payments

London Research
Trustpilot
Read more
First in Line: Early Technology Adopters Around the Globe

First in Line: Early Technology Adopters Around the Globe

YouGov
YouGov
Read more
Engineered Systems Past, Present & Future

Engineered Systems Past, Present & Future

Data Intensity
Data Intensity
Read more
Supermarkets 2025: Research Report

Supermarkets 2025: Research Report

Bazaarvoice
Bazaarvoice
Read more
The Asteroid Has Hit... Now What? - Watch Now

The Asteroid Has Hit... Now What? - Watch Now

censhare
censhare
Read more