Trendlines: Conversational AI

Computers, and intelligent devices of all types, are talking back, and not just with simple answers. Instead, they’re offering options and suggestions, engaging in conversation, volunteering information and speaking with more human voices. Therefore, finding new ways for customers and employees to interact with your company is an important step. For example, do you choose a chatbot? virtual agent? Or an intelligent application/device? 

Not sure? Well, you're not alone!

In fact, even the designers of conversational AI don’t have all the answers yet either, as the technology is still going through significant development. Giving you time to make a well informed, rational decision. 

Thankfully, Avanade have produced a comprehensive report defining conversational AI and its key elements. This report covers topics such as: 

• The components of conversational AI strategy.
• How chatbots have caused disruption.
• And, the importance of taking an open-minded approach.

Conversational AI is nowhere near where it will be - but, getting ahead of the game, knowing where you want to end up, and the steps you need to take to implement it can only be positive. Download the report now, and start your journey!