Reports

The Age of The Consumer: Building Trust in Financial Services

Please login or register to download the report

2 April, 2019

The Age of The Consumer: Building Trust in Financial Services

Trustpilot & London Research

The digital revolution has transformed financial services. 
 
Big finance companies used to be able to rely on consumers to trust them, but in today's FinTech revolution, bigger brands are now facing a wave of disruption.
 
New, innovative online and mobile services are built around delighting customers, and established brands have to raise their game to keep up.                                                                                 
In this Trustpilot report, in association with London Research, The Age of The Consumer: Building Trust in Financial Services, you will learn:

  • Where and how consumers find trust
  • What consumers expect from finance companies
  • How reviews and ratings impact consumers' decisions in the finance industry
  • How finance companies can succeed in today's competitive market.

This report is based on a survey of 1,000 consumers in five different markets: the UK, the US, France, the Netherlands and Italy.
 

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Latest reports

See all
Checklist: How can you prepare for Google's page experience update?

Checklist: How can you prepare for Google's page experience update?

Siteimprove
Siteimprove
Read more
The Marketer's Playbook to Drive your Digital Strategy in 2021

The Marketer's Playbook to Drive your Digital Strategy in 2021

Siteimprove
Siteimprove
Read more
6 Priorities for Digital Decision-Makers in 2021

6 Priorities for Digital Decision-Makers in 2021

Siteimprove
Siteimprove
Read more
The 7 Phases of a Website Redesign

The 7 Phases of a Website Redesign

Siteimprove
Siteimprove
Read more
Digital Marketing and Accessibility: The Modern Marketer’s Handbook

Digital Marketing and Accessibility: The Modern Marketer’s Handbook

Siteimprove
Siteimprove
Read more