Reports

Top Trends for Online Reputation and Customer Experience Management in 2019

Please login or register to download the report

12 February, 2019

Top Trends for Online Reputation and Customer Experience Management in 2019

Reputation.com

Every year, Reputation.com makes predictions about evolving developments and challenges in online reputation and customer experience management. They've identified five key trends that stand to shape the digital marketing strategies of marketing leaders across every industry in 2019 and summarised in a handy eBook.

Read this ebook to learn about how the following big trends will impact your business this year and beyond:

  • Building trust with consumers will be more critical than ever, requiring increased brand transparency and proactive customer engagement at the local level
  • Online reputation and CX management will merge, as a brand’s reputation and the experience it provides to customers are inexorably linked
  • Businesses will increasingly leverage AI and machine learning techniques to improve CX
  • Consolidation of ORM and CX point solutions will reduce risk, cost and complexity

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Latest reports

See all
The Economic Impact Of Progress Sitefinity Digital Experience Platform

The Economic Impact Of Progress Sitefinity Digital Experience Platform

Forrester
In partnership with
Progress
Read more
Marketing's Missing Millions

Marketing's Missing Millions

Phrasee
Phrasee
Read more
Email subject line optimization tips

Email subject line optimization tips

Phrasee
Phrasee
Read more
Goodbye Junk Folder, Hello Inbox! A Guide to Email Marketing Deliverability

Goodbye Junk Folder, Hello Inbox! A Guide to Email Marketing Deliverability

Adestra
Adestra
Read more