Reports

Top Trends for Online Reputation and Customer Experience Management in 2019

Please login or register to download the report

12 February, 2019

Top Trends for Online Reputation and Customer Experience Management in 2019

Reputation.com

Every year, Reputation.com makes predictions about evolving developments and challenges in online reputation and customer experience management. They've identified five key trends that stand to shape the digital marketing strategies of marketing leaders across every industry in 2019 and summarised in a handy eBook.

Read this ebook to learn about how the following big trends will impact your business this year and beyond:

  • Building trust with consumers will be more critical than ever, requiring increased brand transparency and proactive customer engagement at the local level
  • Online reputation and CX management will merge, as a brand’s reputation and the experience it provides to customers are inexorably linked
  • Businesses will increasingly leverage AI and machine learning techniques to improve CX
  • Consolidation of ORM and CX point solutions will reduce risk, cost and complexity

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Latest reports

See all
Fashion Ecommerce Trends Report

Fashion Ecommerce Trends Report

SaleCycle
SaleCycle
Read more
Why Sitecore is the Perfect Tool for Charities

Why Sitecore is the Perfect Tool for Charities

Trillium
Trillium
Read more
What does Omnichannel Marketing Means for Charities and Membership Organisations?

What does Omnichannel Marketing Means for Charities and Membership Organisations?

Trillium
Trillium
Read more
Your Journey to Digital Success

Your Journey to Digital Success

Trillium
Trillium
Read more
The Future of Fundraising

The Future of Fundraising

Trillium
Trillium
Read more