AI Can Enhance Your WebRTC Experience

Although WebRTC is a growing trend across the globe there remains a certain level of resistance around uptake locally, due to a lack of awareness on its potential as well as how it should be effectively implemented. However, local organisations need to understand WebRTC provides comprehensive Unified Communication (UC) and instead of sitting on the proverbial fence, should to look toward WebRTC for effective communication on all levels of the business. One of the latest elements introduced to WebRTC is Artificial Intelligence (AI), which can be used to ensure Quality of Service (QoS) as well as for numerous applications in improving customer service.

South African organisations need to embrace these solutions and be part of the change. WebRTC has many applications, however, it needs to be implemented correctly in order to function in a comprehensive fashion. This relies on finding the right solution partner, who is capable of implementing global leading solutions. In this way, local businesses will be able to leverage the benefits while avoiding any potential pitfalls, and revolutionise both communication and customer service.