Reports

The Digital Customer is Always Right

Please login or register to access the report

28 November, 2019

The Digital Customer is Always Right

Episerver

This on-demand webinar, led by Episerver customer Ahmed Marzouk from Cleaner’s Supply along with Episerver's Ed Kennedy, talks through the digital transformation journey Cleaner's Supply embarked on and shares lessons they learned along the way.

Digital experience is vital to build successful relationships between B2B companies and their customers. In this webinar Ahmed Marzouk from CleanerSupply.com and Episerver’s Ed Kennedy, delve into how to create a successful ecommerce site that delivers an incredible customer experience.

Cleaner's Supply candidly shares their experience, challenges and learnings from their digital transformation journey and details the business process and ecommerce technology strategic plan they used.

In this on-demand webinar, you will learn:

  • How to build a digital commerce user experience that stands out and keeps buyers coming back
  • How a single cloud platform best serves the needs of internal and external stakeholders
  • What it really takes to digitise and personalise the B2B buyer experience
  • The importance of mobile-first, rather than mobile-responsive, navigation optimised for customers in the field

Speakers:

edward-kennedy-Episerver.png

Ed Kennedy - Senior Director, Commerce Evangelist, Episerver

Ahmed-Marzouk-Cleaners-Supply-(1).png

Ahmed Marzouk - Director Of Information Technology, Cleaner's Supply

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Latest reports

See all
DX Suites: The Glass Ceiling of Your Digital Transformation

DX Suites: The Glass Ceiling of Your Digital Transformation

Magnolia
Magnolia
Read more
The State of CMS: 2020 and Beyond

The State of CMS: 2020 and Beyond

Magnolia
Magnolia
Read more
Ten Tips for Optimizing the Customer Journey

Ten Tips for Optimizing the Customer Journey

BlueVenn
BlueVenn
Read more
Winterberry Group's Customer Data Platform Benchmark Report

Winterberry Group's Customer Data Platform Benchmark Report

BlueVenn
BlueVenn
Read more
Building Personalization with a Headless CMS

Building Personalization with a Headless CMS

Jahia
Jahia
Read more