Reports

Deliver the Customer Experience they Expect

Please login or register to download the report

19 November, 2019

Deliver the Customer Experience they Expect

Acquia

It’s No Longer a Secret. Brands Must Do a Lot Better with Customer Experience (CX).

Only 10% of consumers strongly agree that most brands meet expectations for a good experience. However, 82% of marketers believe their brands are meeting customer expectations. This should serve as a wake-up call for marketers that they have to do better!

Acquia's second annual global survey of more than 6,000 customers and 600 marketers made it crystal clear that customers demand a convenient, personalized experience. In our e-book, "Deliver the CX They Expect: Customer Experience Trends Report," we summarize the key findings for marketers to consider in delivering better CX.

You'll discover:

  • The critical aspects of experience that must be addressed by marketers
  • The guidelines brand stewards must follow when handling customer data
  • Questions to ask yourself to better meet customers' expectations for convenience 

Download your free copy of "Deliver the CX They Expect: Customer Trends Report" today.

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Latest reports

See all
Reviewing Agency Business Processes

Reviewing Agency Business Processes

Tangram
Tangram
Read more
When is it Time to Switch up to an Integrated Platform?

When is it Time to Switch up to an Integrated Platform?

Tangram
Tangram
Read more
Managing Your Changing Workforce

Managing Your Changing Workforce

Tangram
Tangram
Read more
How Agency Processes are Evolving & What it Means for Agency Technology

How Agency Processes are Evolving & What it Means for Agency Technology

Tangram
Tangram
Read more