Reports

Deliver the Customer Experience they Expect

Please login or register to download the report

19 November, 2019

Deliver the Customer Experience they Expect

Acquia

It’s No Longer a Secret. Brands Must Do a Lot Better with Customer Experience (CX).

Only 10% of consumers strongly agree that most brands meet expectations for a good experience. However, 82% of marketers believe their brands are meeting customer expectations. This should serve as a wake-up call for marketers that they have to do better!

Acquia's second annual global survey of more than 6,000 customers and 600 marketers made it crystal clear that customers demand a convenient, personalized experience. In our e-book, "Deliver the CX They Expect: Customer Experience Trends Report," we summarize the key findings for marketers to consider in delivering better CX.

You'll discover:

  • The critical aspects of experience that must be addressed by marketers
  • The guidelines brand stewards must follow when handling customer data
  • Questions to ask yourself to better meet customers' expectations for convenience 

Download your free copy of "Deliver the CX They Expect: Customer Trends Report" today.

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Latest reports

See all
2021 Consumer Finance report: How Covid-19 is impacting banking and payments

2021 Consumer Finance report: How Covid-19 is impacting banking and payments

London Research
Trustpilot
Read more
First in Line: Early Technology Adopters Around the Globe

First in Line: Early Technology Adopters Around the Globe

YouGov
YouGov
Read more
Engineered Systems Past, Present & Future

Engineered Systems Past, Present & Future

Data Intensity
Data Intensity
Read more
Supermarkets 2025: Research Report

Supermarkets 2025: Research Report

Bazaarvoice
Bazaarvoice
Read more
The Asteroid Has Hit... Now What? - Watch Now

The Asteroid Has Hit... Now What? - Watch Now

censhare
censhare
Read more