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Deliver the Customer Experience they Expect

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19 November, 2019

Deliver the Customer Experience they Expect

Acquia

It’s No Longer a Secret. Brands Must Do a Lot Better with Customer Experience (CX).

Only 10% of consumers strongly agree that most brands meet expectations for a good experience. However, 82% of marketers believe their brands are meeting customer expectations. This should serve as a wake-up call for marketers that they have to do better!

Acquia's second annual global survey of more than 6,000 customers and 600 marketers made it crystal clear that customers demand a convenient, personalized experience. In our e-book, "Deliver the CX They Expect: Customer Experience Trends Report," we summarize the key findings for marketers to consider in delivering better CX.

You'll discover:

  • The critical aspects of experience that must be addressed by marketers
  • The guidelines brand stewards must follow when handling customer data
  • Questions to ask yourself to better meet customers' expectations for convenience 

Download your free copy of "Deliver the CX They Expect: Customer Trends Report" today.

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