Reports

ORM Guide: What is Online Reputation Management?

Please login or register to download the report

16 November, 2018

ORM Guide: What is Online Reputation Management?

Reputation.com

No matter how good your services are, customers are talking about you online. And the viral nature of today’s information can create or destroy your reputation in minutes.

A solid online reputation also has tremendous impact on your bottom line. Recent research by Reputation.com found that online-sourced sales for businesses who have ORM programs in place grew 24% faster than for those not actively engaged in ORM activities.

By engaging in essential ORM activities — managing online reviews, maintaining accurate business listings, engaging with local communities and target audiences on social media, conducting customer surveys and acting on feedback — you can ensure your organisation’s success in today’s digital business environment.

This guide explains how ORM works and how to get started with your company’s ORM program:

  • What is Online Reputation Management?
  • What are the three key components of ORM?
  • How to launch an ORM program in your organization
     

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Latest reports

See all
Show Your Customers Some Love This Valentine's Day!

Show Your Customers Some Love This Valentine's Day!

Act-On
Act-On
Read more
Gartner Magic Quadrant for Digital Experience Platforms 2019

Gartner Magic Quadrant for Digital Experience Platforms 2019

Gartner
Sitecore
Read more
How reviews are changing the fashion industry

How reviews are changing the fashion industry

Trustpilot
Trustpilot
Read more
How to Improve your Reputation with Effective Social Media Management

How to Improve your Reputation with Effective Social Media Management

Reputation.com
Reputation.com
Read more
Top Trends for Online Reputation and Customer Experience Management in 2019

Top Trends for Online Reputation and Customer Experience Management in 2019

Reputation.com
Reputation.com
Read more