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The value of customer feedback - The top 10 things people complain about and how to solve them in 2016
2016 has been billed as ‘the year of customer experience’, but has it lived up to expectations? More importantly, have businesses managed to truly understand their ever evolving customers to ensure they’re delivering the truly influential experiences?
As we look toward 2017 don’t get caught making the same mistakes. Get ahead of the game with our in-depth report that examines over 1.5 million real pieces of customer feedback from over 400 websites. We’ve identified the top ten online complaints, shedding light on the issues that brands need to pay attention to now, before their visitors go elsewhere.
You’ll discover how customer complaints have changed over the last 5 years, which complaint has knocked price off the number one spot, and how you can solve these issues.