Article

Graeme Caldwell
Graeme Caldwell 26 January 2018
Categories Ecommerce

Three Reasons Why Your New eCommerce Store Won’t Set The World On Fire

No one who has any experience building a eCommerce business would claim it’s easy. With platforms like Magento, it’s certainly easier than ever before to build the bare bones of an eCommerce store, but throwing up a storefront is only the first step to a thriving online retail business.

Retailers have to source and procure products, organise fulfilment, market their store, create content, and a million other tasks that are the bread and butter of the eCommerce world. On top of all that, they’re competing with established giants with marketing budgets that dwarf the gross domestic product of some small countries.

Nevertheless, it’s perfectly possible to build a successful eCommerce store. Hundreds of new and innovative small eCommerce businesses will be started this year, and many of them will still be selling next year and for many years in the future.

But there are a few common mistakes made by new eCommerce merchants that will stifle a store’s long-term success.

Complex Checkout

To most eCommerce customers, the ideal shopping experience looks like this: they find a product they want, they click a button — that’s it.

Every step that moves the checkout experience away from that ideal will cost you customers. Every extra step is an opportunity for the shopper to reconsider or be distracted. Use social media sign-ins and one-page checkout to get shoppers through the checkout process as smoothly as possible.

Ungenerous Returns

Shopping online is not like shopping in a store. It’s much more convenient. But there are some features of in-person shopping that eCommerce can’t replicate — shoppers can’t look at, touch, or try the products. Great product images and copy can help shoppers make the right choice, but they need the reassurance that they can return what they buy if it’s not suitable.

Many new eCommerce retailers make it too difficult or expensive to return products. That’s understandable: no one wants to give back money once it’s in the bank and a generous returns policy can eat into a store’s profitability.

But a stingy return policy will sow a seed of doubt in shoppers’ minds, and that’s the last think a retailer wants.

A Slow Store

Another common mistake of new store owners: choosing low-rent web hosting. eCommerce stores are complex and they consume lots of server resources. The cheapest shared web hosting simply won’t cut it. Your store will work when it’s first deployed — when you are the only one browsing — but as more people start hitting product pages and filling their baskets, it will grind to a halt.

Shoppers hate slow eCommerce sites. If a site is frustrating to use, especially on mobile, they’ll go somewhere else. eCommerce performance should be a top priority for any new retailer.

Instead of being tempted by the cheapest hosting, look for a hosting provider who specialises in eCommerce hosting and can provide the resources a fast and responsive eCommerce store demands.

In 2017, it doesn’t take a rocket scientist to build an eCommerce store, but to grow a successful business, new retailers should focus on providing a fast and reliable experience that gives shoppers confidence in the brand and its products.

 

Please login or register to add a comment.

Contribute Now!

Loving our articles? Do you have an insightful post that you want to shout about? Well, you've come to the right place! We are always looking for fresh Doughnuts to be a part of our community.

Popular Articles

See all
How to Review a Website — A Guide for Beginners

How to Review a Website — A Guide for Beginners

A company website is crucial for any business's digital marketing strategy. To keep up with the changing trends and customer buying behaviors, it's important to review and make necessary changes regularly...

Digital Doughnut Contributor
Digital Doughnut Contributor 25 March 2024
Read more
The 3 Most Important Stages In Your Presentation

The 3 Most Important Stages In Your Presentation

If you want to deliver a presentation on a particular topic and you have to prepare yourself for it you should make sure that you go through several very important stages in order to craft a compelling, persuasive and...

Nicky Nikolaev
Nicky Nikolaev 16 February 2016
Read more
The Impact of New Technology on Marketing

The Impact of New Technology on Marketing

Technology has impacted every part of our lives. From household chores to business disciplines and etiquette, there's a gadget or app for it. Marketing has changed dramatically over the years, but what is the...

Alex Lysak
Alex Lysak 3 April 2024
Read more
7 Reasons Why Social Media Marketing is Important For Your Business

7 Reasons Why Social Media Marketing is Important For Your Business

In the past two decades social media has become a crucial tool for marketers, enabling businesses to connect with potential customers. If your business has yet to embrace social media and you want to know why it is...

Sharron Nelson
Sharron Nelson 29 February 2024
Read more
Five Ways to Gain Maximum Return on Your Videos

Five Ways to Gain Maximum Return on Your Videos

Without question, our collective appetite for video is fuelling more video-centric experiences online. Video’s ability to impart both emotional and practical information makes it a win-win for brands and consumers...

Juli Greenwood
Juli Greenwood 2 July 2024
Read more