Article

Alesia Nik
Alesia Nik 18 January 2017
Categories Technology

Mobile Wallets: Delivering Better Customer Engagement

Mobile wallets offer dynamic ways for companies to deliver customer engagement and let them stand out from the cluttered competition.

The mobile payment, which is described as digital version of traditional wallets that someone would carry in their pocket is gaining huge momentum. This technology advancement is set to become the most optimum thing in customer engagement. If a report is to be believed a large number of users have a positive approach about the app or product that incorporates the facility of mobile wallet. They are at a higher chance to increase their purchasing if there is a presence of mobile payment capabilities.

Android Pay and Apple Pay

Talking about smartphones by Apple, the facility of digital wallet is available for iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus. In addition, users of iPhone 5S can also avail the benefits of this amazing feature, but by combining their phone with Apple Watch. On the other hand, Android devotees who have Android KitKat 4.4 or higher and has an NFC chip in their handsets can also use this feature. In addition, there is a need to add a card from any participating bank. Most of the companies are well-aware of the fact that mobile wallets such as Android Pay and Apple Pay are growing swiftly because of being perfect tools for customer engagement as well as customer loyalty.

The plastic money is on its ways to become the part and parcel of the modern age mode of payments. Carrying your phone with you is more than enough as long as you are going to places where digital wallet payment is welcomed. It is said that when you have dependencies on ATM then you might find some problems such as restrictions over transactions, but with digital wallet, you have an option of directly paying to the vendor through your mobile phone without any hindrances on usage.

Many merchants are looking forward to adopt a mobile wallet strategy as this technology has the potential to boost revenue by engaging more and more customers. However, if you are not sure about incorporating digital wallet for better customer engagement then listed below points can help you to change your decision:

Provide Versatile Delivery

The best thing about this payment option is that it helps the organization to have a unique approach towards their customers. Companies have an option of seamlessly delivering coupons, rewards as well as payment options to the customer's fingertips, which can be easily used. This mobile payment option can be used in many areas and plays a vital role in strengthening the marketing, allowing to receive a huge boost in customer engagement process.

Loyalty Rewards and Coupons

With an adoption of mobile wallet, companies can give loyalty cards as well as digital coupons, which are considered as a reward for every single transaction. By having a loyalty card in their wallets, they will surely want to spend more time on the app and this helps in increasing the engagement with customers at a rapid pace. Moreover, digital coupons can be used for personalized discounts and such thing is very effective in  enhancing the engagement because of having a psychological effect on consumers.

Aptly Integrate

When there is integration of mobile wallets with the mobile ads, then there will definitely be a lasting effect on the consumers in comparison to the ads without them. With the help of the integration of mobile payment option, marketers can target their mobile phone savvy customers and this directly increases customer engagement.

Beyond Payment Feature

Mobile wallet is considered as the best alternative for messaging and for growing customer engagement. A delivery of some amazing offers and loyalty points can be easily done without any app. In addition, wallets help companies by giving an alternative method to stay in contact by providing podcast and promotional videos. Apart from providing benefits to businesses, customers can also be benefited as they can know about the details of products and services.

Conclusion

Mobile technology is improving with every single passing day and with its regular amendments, mobile payment method has gone to a completely new level. In this regard, mobile wallets offer an effective way to enhance customer engagement, which allows them to have a competitive edge over other entities. Hence, companies should include this payment option in their scheme of things.

Appinventiv is the leading mobile app development company that is engaged in creating high-ranking mobile apps. The company has developed robust apps for several brands, start-ups and large organizations.

This article was originally published here

Rasin Bekkevold
Rasin Bekkevold

True! Digital wallets allow you to engage your customers in a better way and also enable you to stand out among the competition. With the ever evolving mobile technology embracing mobile payments and wallets will surely give you an edge over others. Here’s a blog, you would find interesting, on how you can improve your business by adopting digital wallets. https://goo.gl/qsuRY5

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