Kathryn Zwack
Kathryn Zwack 8 February 2017

Tips For Building A Compelling B2B Product Page

With fewer than 10% of B2B purchasing transactions taking place online there is room for considerable growth, which means manufacturers and distributors need to pay close attention to their online customer experience.

You know that going digital with your product sales means more than just putting an “e” in front of “Commerce.” Each platform and process must be strategically and tactically planned—and tailored to both your business and your customers.

B2B Buyers Have Unique Needs

B2B buyers may search online in a similar manner to B2C shoppers—exploring Google and Amazon for the best product options and prices. Alternately, they may be using specific vendors, dictated by an internal organization, end-user, or company policy. In many cases, they are seeking corporate volume discounts, unique product specifications, or the opportunity to set up a recurring order. Regardless of buyer intent or behavior, your site needs to be able to meet these varied and unique needs.

Building A Better B2B eCommerce Experience

In conjunction with C2 Competitive Computing, inRiver recently published a white paper that addresses the unique approach that B2B enterprises need to take when building their online commerce experience. Although some best practices can be learned from what B2C retailers have built over the past 20+ years, many tools and techniques are particular to the B2B enterprise.

For example, as mentioned above, some buyers may be shopping for volume or corporate discounts. B2B eCommerce platforms must be able to serve up correct pricing based on user ID or email address. As some products become more commoditized due to the influence of online price shopping and comparisons, B2B enterprises must be able to find new ways to differentiate, such as offering complementary products and services to the product being sought.

Differentiating Your Online Experience

Adding value to the purchaser along the buying journey will help you to differentiate your brand and online experience. For example, if you can anticipate the buyer’s needs or make their life easier—and make it easier for them to buy from you—you will reap the reward of loyal customers and increased revenue.

One example is by showing the buyer that you understand their business. If a buyer is shopping for a replacement product that you know will require them to take a machine offline, suggest other maintenance and replacement parts that they may want to take care of at the same time, while the line is down. This will save them time and money in the long run.

Similarly, providing a variety of shipping options will enable your customer to balance budget constraints with business needs. If your customer needs an emergency replacement part to get a machine back up and running, receiving the part the next day could literally save millions of dollars. In contrast, some businesses may be willing to wait for slower “ground” shipping to save money if they are planning well ahead for their needs.

For the B2B seller, none of these scenarios will necessarily be new. However, how they are handled online compared with traditional offline procurement could be very different, and could make the difference between an abandoned cart and a sale. And it is very different from how shopping and purchasing is conducted in the B2C environment.

For a deeper dive into how to display your B2B products online, download our white paper, “9 Tips for Building a Compelling B2B Product Page.” Let us know how we can help you provide a great eCommerce experience for your customers through excellent product information.

Please login or register to add a comment.

Contribute Now!

Loving our articles? Do you have an insightful post that you want to shout about? Well, you've come to the right place! We are always looking for fresh Doughnuts to be a part of our community.

Popular Articles

See all
7 reasons why social media marketing is important for your business

7 reasons why social media marketing is important for your business

Social media is quickly becoming one of the most important aspects of digital marketing, which provides incredible benefits that help reach millions of customers worldwide. And if you are not applying this profitable...

Sharron Nelson
Sharron Nelson 6 February 2018
Read more
10 Digital Marketing Trends for 2019 you Should Know

10 Digital Marketing Trends for 2019 you Should Know

As digital trends evolve every year, marketers should always be aware of the changes in order to easily adapt with emerging technologies and stay ahead in the market. This will help them gain a competitive edge and...

Georges Fallah
Georges Fallah 27 December 2018
Read more
Top 10 Skills to Become a Rockstar in Digital Marketing

Top 10 Skills to Become a Rockstar in Digital Marketing

Technology is continuously evolving, prompting marketers and entrepreneurs to dive into digital marketing to increase brand awareness, reach their target market, and ultimately drive sales and profit. 

Jessica Andriani
Jessica Andriani 7 September 2018
Read more
Digital Marketing Vs. Traditional Marketing: Which One Is Better?

Digital Marketing Vs. Traditional Marketing: Which One Is Better?

What's the difference between digital marketing and traditional marketing, and why does it matter? The answers may surprise you.

Julie Cave
Julie Cave 14 July 2016
Read more
Top 10 B2B Platforms to Help your Business Grow Worldwide

Top 10 B2B Platforms to Help your Business Grow Worldwide

Although the trend of a Business to Business portal is not new but the evolution of technology has indeed changed the way they function. Additional digital trading features and branding has taken the place of...

Salman Sharif
Salman Sharif 7 July 2017
Read more