Article

Stacey Danheiser
Stacey Danheiser 1 August 2016

Revolutionize Your Business By Doing This One Small Thing

Small changes can lead to big impact.

"We sometimes underestimate the influence of little things." - Charles W. Chesnutt

Oftentimes it's the little things that make the biggest difference. Take cooking, for example. One year I had the goal to learn how to cook at least one new dish per week.  So I started by collecting a bunch of recipes online, and was quickly overwhelmed by the new equipment I'd need (a dehydrator?!) and the strange ingredients I'd never heard of (palm shortening?!).  But I realized that making small changes were a lot more manageable – such as trying one new ingredient at a time, or mastering one new kitchen gadget at a time. As a result, at the end of that year, I had become more confident and skilled in the kitchen.

In business, and especially in Marketing, the same is true. The little things are what usually add up to the biggest impact. For example, making small improvements in your customer service – such as answering customer inquiries quicker, ultimately leads to improved customer satisfaction. Or starting to produce meaningful content such as blog articles and sales tools ultimately helps establish your firm as a viable option in the minds of your prospects.

The little things may take more time, but they often help create long-lasting change. So what’s one small thing you can do starting today that can have a major impact in your business? Listening.

Let’s Bring Back the Art of Listening. But Why?

In many ways, listening is a dying art in this “always-on” multitasking world. Sometimes we think we are listening, but what we’re really doing is just plotting our response to what the other person is saying. We are often so focused on the next step, the next sentence, the next reaction that we forget to be present in the moment.

Caught up between the growing number of devices and channels of communication—social media, texting, email, IMs, chats—we often pay more attention to our communications in the virtual space than to those in the real world. How does this affect your business?

Today, when consumers are increasingly taking to the Internet and social media to make their voices heard, the question is—are you really listening to them? At the same time, the virtues of “old-school” ways of listening—be it phone calls or face-to-face meetings—aren’t going away anytime soon. In 2014, a UK study revealed that 68% of customers have had poor phone experiences with major financial services brands, with 36% saying this ‘definitely’ makes them consider changing company.

So let’s do something we normally don't do—Listen, albeit the “old-school” way. 

Strike a Genuine Conversation With Your Customers

As the marketing world increasingly turns to big data and personalization to beat customer-service blues, brands are latching onto any bit of data they can possibly lay their hands on. Whether that data is meaningful or even accurate, is often an afterthought. This explains why most companies struggle when it comes to making sense of all the data they have collected.

Sure, big data is a goldmine of customer information. But why ignore an obvious source of this information that’s sitting right under your nose?—your existing customers.

Take the opportunity to really talk to your customers, rather than talking about them. Step outside of your normal day-to-day routine. Pull your head up from the big data and social media listening, and replace them with a genuine conversation with a prospect or customer. You may be surprised what you can learn.

How to do it? 

Line up a few interviews with your customers or prospects. 30 minutes should be enough if you are planning to talk to customers on the phone. Tell them you are trying to learn as much as you can so that your company can serve them better. And, be sure to follow these tips to prepare and plan for a successful interview.  You may be surprised what you can learn.

To sum it up, implementing this one small change can be a major game-changer for your business. And once you have the wheels in motion, they tend to stay that way.

Please login or register to add a comment.

Contribute Now!

Loving our articles? Do you have an insightful post that you want to shout about? Well, you've come to the right place! We are always looking for fresh Doughnuts to be a part of our community.

Popular Articles

See all
4 Important Digital Marketing Channels You Should Know About

4 Important Digital Marketing Channels You Should Know About

It goes without saying that a company can't do without digital marketing in today's world.

Digital Doughnut Contributor
Digital Doughnut Contributor 5 November 2014
Read more
Digital Marketing Vs. Traditional Marketing: Which One Is Better?

Digital Marketing Vs. Traditional Marketing: Which One Is Better?

What's the difference between digital marketing and traditional marketing, and why does it matter? The answers may surprise you.

Julie Cave
Julie Cave 14 July 2016
Read more
Life of a Twitter Influencer [Infographic]

Life of a Twitter Influencer [Infographic]

The following infographic Illustrates the life of a Twitter Influencer and includes everything from earnings, cheatsheets and social movements started on Twitter. While Twitter may not be the most popular social channel it is still one of the most powerful channels to spark online conversation. If you're a Twitter influencer, this infographic is the ultimate guideline to your future tweets.

Chiara Di Rago
Chiara Di Rago 30 November 2016
Read more
50 Chrome Extensions That Will Boost Your Productivity

50 Chrome Extensions That Will Boost Your Productivity

Today you can find Google Chrome extensions for almost anything that you can think about. In the sea of available extensions, it can be a hustle to choose which one are the best for your type of the business.

Aleksej Durdevic
Aleksej Durdevic 29 November 2016
Read more
Digital Marketing - The Wave of the Future

Digital Marketing - The Wave of the Future

With social media platforms like Facebook holding well over 1.6 billion users world-wide (and counting), these digital platforms have become the new marketplace. In order to properly promote business brands and products or services, an online company needs to employ the services of a specialist known as a digital marketer.

Mohammad Farooq
Mohammad Farooq 29 November 2016
Read more