State of Conversation 2021

Top trends in consumer conversations

The pandemic has changed the way brands and consumers interact, altering expectations on both ends. Companies that want to survive this shift will need to rely on intelligence from consumer conversations to adapt to the new normal.

Talkwalker teamed up with Trustpilot to create this groundbreaking report on the State of Conversation in 2021. In it, you’ll find key information to shape your organization’s strategy.

Download this free report to:

• Understand how analysing customer conversations will impact your brand
• Discover how other brands are using conversations to shape their growth strategies
• Learn how to extract intelligence from customer conversations
• Find ways to make your team more conversation-driven
• Get advice from leading experts and frontline PR, Marketing & Consumer Insight professionals from around the world