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Driving Excellence in Twitter Customer Care: Top brand performers across 10 industries

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15 April, 2021

Driving Excellence in Twitter Customer Care: Top brand performers across 10 industries

Sprinklr

Sprinklr collaborated with Twitter to look at nearly half a billion Tweets, from more than a thousand global brands, and create a data-driven picture of the best practices that enable excellent Twitter care.

This report explores:

  • The best practices that drive excellence in customer care on Twitter
  • Which best practices are the most widely adopted by top performers in different industries?
  • Brands and handles that are using these best practices to drive care excellence

Read this special report for a deep dive into customer care, surveying brands as they appear on one of the world’s largest B2C platforms.

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