Driving Excellence in Twitter Customer Care: Top brand performers across 10 industries

Sprinklr collaborated with Twitter to look at nearly half a billion Tweets, from more than a thousand global brands, and create a data-driven picture of the best practices that enable excellent Twitter care.

This report explores:

• The best practices that drive excellence in customer care on Twitter
• Which best practices are the most widely adopted by top performers in different industries?
• Brands and handles that are using these best practices to drive care excellence

Read this special report for a deep dive into customer care, surveying brands as they appear on one of the world’s largest B2C platforms.