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The Future of Retail: A Study of Consumption Behaviour

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6 January, 2020

The Future of Retail: A Study of Consumption Behaviour

Valtech

In this seven-part report, Valtech expose consumer inconveniences in today’s retail environment.

Valtech interviewed consumers and retail associates to survey the gap in expectations throughout the consumer retail experience. In this study, you will uncover the key pain points discovered throughout the customer journey from buying behaviour and environmental factors, to the online and offline experience and see examples of how brands are innovating their response to such annoyances. 

Key findings include: 

  • 56% of shoppers say they are more likely to shop with a retailer online if offered free returns, an immediate refund and didn’t require label printing
  • Globally, 70% of consumers have abandoned shopping trips due to long lines.
  • 80% of consumers want supply chain visibility requiring brands to be more transparent to justify consumer purchases.

Download your copy today to discover more insights, trends, and proposed solutions to improve your customers experience and ultimately increase revenue. 

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