The State of Omnichannel 2020

The number of digital channels on which customers can engage with your brand never seems to stop growing. That’s why omnichannel – the ability to create a single customer experience for all of your brand’s touchpoints – is now a primary focus of many leading organizations. But how exactly can you create and pull off a successful omnichannel strategy?

Watch this on-demand webinar and uncover answers to key omnichannel questions like:

• How can my company get from a multi-channel to an omnichannel approach?
• What skillsets and roles are needed to execute an effective omnichannel initiative?
• Which companies are currently doing the best job with omnichannel?
• How can I measure the success of my omnichannel strategy?

Watch now.