B2B Digital Experiences Report 2020

A Customer-Centric Pivot in Pivotal Times

Covid-19 is still very much at the forefront of our minds, forcing companies to re-evaluate their priorties, plans and processes. However, one priority that has risen to the top is digital experience.

This report provides B2B leaders a non-promotional view of the B2B digital experience market. You get a snapshot of the data through the lens of industry changes in the wake of COVID-19. 

Download Episerver’s global survey of 600 leaders in marketing, IT and ecommerce roles at B2B companies to learn how they rank their strengths, weaknesses, opportunities and threats as it relates to B2B digital experience.

Key findings from the report include:

• B2B organizations are bullish on digital experience budgets despite COVID-19 setback
• Market-specific: Industries across the globe lack strong customer relationships
• Personalization outperforms B2B leaders’ expectations
• Data breaches are inevitable, the threat is in how companies handle them

Download your copy today to learn how your B2B company can sell directly to your customers through ecommerce.