Reports

The 5 Habits of Highly Successful Customer Experience Professionals

Please login or register to download the report

16 July, 2019

The 5 Habits of Highly Successful Customer Experience Professionals

Confirmit

This research, one of the largest studies in the industry, led Confirmit to identify five habits of highly effective CX professionals. Throughout this eBook, you will find practical lessons you can put into action today to help you be a more effective and successful CX practitioner, and understand how to identify success in a CX program. 

In this research, we defined success in CX in terms of increased investment. Unlike other studies which focus on CX scores, we believe the proof of any program lies in the value it delivers for the organization and therefore secures increased budget. To be classed as a Leader, respondents had to see a significant increase in budget in the next 12 months (9 or 10 on a 0 -10 scale). 

The five habits we have identified are those that really differentiate the Leaders from the Laggards. We have also added a Top Tip for each one, to point you in the right direction. And look out for our Confirmit Promise where you can see clearly how Confirmit solutions can help you achieve success for all five habits. 

This eBook identifies the five habits that should be adopted and cultivated by CX teams aiming to have an impact across their company.

Download this eBook to understand the common attributes that are critical in driving CX success, increased investment and customer-centricity.

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Recommended reports

See all
Build Brand Humanity by Mastering Empathy at Scale

Build Brand Humanity by Mastering Empathy at Scale

Braze
Braze
Read more
The State of Customer Engagement 2020

The State of Customer Engagement 2020

dotdigital
Dotdigital
Read more
The Inside Track: Digital Experience Platforms

The Inside Track: Digital Experience Platforms

eZ Systems
eZ Systems
Read more
Humanity in Action: What Customer Engagement Is, Why It Matters, and What You Need to Know

Humanity in Action: What Customer Engagement Is, Why It Matters, and What You Need to Know

Braze
Braze
Read more
What does Omnichannel Marketing Means for Charities and Membership Organisations?

What does Omnichannel Marketing Means for Charities and Membership Organisations?

Trillium
Trillium
Read more

Latest reports

See all
Choosing a Content Management System: The Ultimate Guide

Choosing a Content Management System: The Ultimate Guide

Magnolia
Magnolia
Read more
How to Choose the Best Headless CMS for Your Project

How to Choose the Best Headless CMS for Your Project

Magnolia
Magnolia
Read more
Straight-Talking for Content Management

Straight-Talking for Content Management

Magnolia
Magnolia
Read more
Why Start Digital Transformation with PIM?

Why Start Digital Transformation with PIM?

inRiver
inRiver
Read more
Five Secrets for Improving Customer Experience via Better Product Content

Five Secrets for Improving Customer Experience via Better Product Content

inRiver
inRiver
Read more