Reports

Confirmit CX Nudge Time to Take Action

Please login or register to download the report

24 July, 2019

Confirmit CX Nudge Time to Take Action

Confirmit

Confirmit has, over the years, witnessed how organisational issues hinder CX development. Internal barriers can worsen the silo mentality you might already be struggling with, and these barriers often come down to personality traits and styles. Together they affect the organisation’s ability to execute new initiatives and take action.

We have leaned heavily on acknowledged psychological methods and models (specifically Social Style, Behavioural Economics, Viral Change and Nudge Theory). They can, however, be weighty to implement, requiring too much detail and learning for over-stretched CX practitioners to easily get started. So, as a result, Confirmit decided to get pragmatic and provide a method that is easy to implement.

Confirmit CX Nudge will help you to identify and profile the style of the function or group. Then, from the numerous nudge methods available, you’ll be equipped to pick out specific ones that are more likely to work for each of the types in a CX context. Download this white paper and find out how to better understand the individuals who need to take action and how to motivate them to actually do so.

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Recommended reports

See all
Becoming Future Ready with CX-led Digital Transformation

Becoming Future Ready with CX-led Digital Transformation

Avanade
Avanade
Read more
Experience Upshifted: CX Series

Experience Upshifted: CX Series

Avanade
Avanade
Read more
Is your Frontline Prepared for the Changing Role of the Store?

Is your Frontline Prepared for the Changing Role of the Store?

Avanade
Avanade
Read more
Connect your Martech to Connect with your Customers

Connect your Martech to Connect with your Customers

Avanade
Avanade
Read more
Navigate to Sustainable CX in the 'Age of Instant'

Navigate to Sustainable CX in the 'Age of Instant'

Avanade
Avanade
Read more

Latest reports

See all
Becoming Future Ready with CX-led Digital Transformation

Becoming Future Ready with CX-led Digital Transformation

Avanade
Avanade
Read more
Experience Upshifted: CX Series

Experience Upshifted: CX Series

Avanade
Avanade
Read more
Enjoy the Advantage of IT Modernization

Enjoy the Advantage of IT Modernization

Avanade
Avanade
Read more
Is your Frontline Prepared for the Changing Role of the Store?

Is your Frontline Prepared for the Changing Role of the Store?

Avanade
Avanade
Read more
Trendlines: Conversational AI

Trendlines: Conversational AI

Avanade
Avanade
Read more