Reports

Global CX Leaders Debate Personalization

Please login or register to download the report

25 November, 2019

Global CX Leaders Debate Personalization

censhare

Can the convenience of personalization survive the privacy backlash? Thanks to headline grabbing scandals about the way organizations have lost, given away, or misused our data, there is a risk that consumers will become less willing to share the information needed by companies to offer personalized services.

The report Global CX Leaders Debate Personalization presents professional thoughts and personal experiences of a select group of leading CX experts on current and future personalization practices, as well as research from actionable intelligence leader Verint and insight consultancy Opinion Research LLP.

Learn About:

  • Privacy and consent
  • Getting the basics right
  • Contributed research
  • The human touch
  • Lifetime customer value

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Recommended reports

See all
Navigating the New Normal: The Rising Importance of Customer Experience

Navigating the New Normal: The Rising Importance of Customer Experience

Nuxeo
Nuxeo
Read more
E-Commerce Evaluator's Guide

E-Commerce Evaluator's Guide

Episerver
Episerver
Read more
How to use Customer-Level Data to Supercharge Customer Journeys

How to use Customer-Level Data to Supercharge Customer Journeys

Acoustic
Acoustic
Read more
The State of Universal Content Management 2020 - Watch Now

The State of Universal Content Management 2020 - Watch Now

censhare
censhare
Read more

Latest reports

See all
Growing your Ecommerce Business with Email

Growing your Ecommerce Business with Email

dotdigital
dotdigital
Read more
10 Winning Automations for B2B Ecommerce

10 Winning Automations for B2B Ecommerce

Dotmailer
dotdigital
Read more
The Marketer's Guide to Copywriting

The Marketer's Guide to Copywriting

dotdigital
dotdigital
Read more
Designing the Perfect Email Marketing Campaign

Designing the Perfect Email Marketing Campaign

dotdigital
dotdigital
Read more
A B2C Guide to Customer Lifecycle Marketing

A B2C Guide to Customer Lifecycle Marketing

dotdigital
dotdigital
Read more