Reports

Achieving Digital Experience Transformation

Please login or register to download the report

18 October, 2017

Achieving Digital Experience Transformation

Decibel Insight

89% of customers stop doing business with a brand after a bad experience. If companies don’t adapt, they face being left behind.

This report outlines the 5 key phases of digital experience maturity companies sit in today - and discusses examples from real digital transformations to advise brands on how to progress through them.

See how forward-thinking companies harness the latest technologies to align their business operations around customer insights, enabling them to go beyond conversion optimization and unlock a more sophisticated model of website & app improvement: digital experience optimization.

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Recommended reports

See all
Customer Journey Optimization

Customer Journey Optimization

BlueVenn
BlueVenn
Read more
Real-Time Marketing Tactical Guide

Real-Time Marketing Tactical Guide

BlueVenn
BlueVenn
Read more
How Many Customers Do I Have

How Many Customers Do I Have

BlueVenn
BlueVenn
Read more
Customer Data Platforms and Multi-Channel Decision Management

Customer Data Platforms and Multi-Channel Decision Management

BlueVenn
BlueVenn
Read more
The Ultimate Guide to Single Customer View

The Ultimate Guide to Single Customer View

BlueVenn
BlueVenn
Read more

Latest reports

See all
Tips for selecting a Digital Voice of Customer Vendor

Tips for selecting a Digital Voice of Customer Vendor

Medallia
Medallia
Read more
The Most Effective Surveys for Your Customer Journeys'

The Most Effective Surveys for Your Customer Journeys'

Medallia
Medallia
Read more
Improving Customer Experience in Mobile Apps

Improving Customer Experience in Mobile Apps

Medallia
Medallia
Read more
The 7 Secrets to Great Customer Experience

The 7 Secrets to Great Customer Experience

Medallia
Medallia
Read more
Top Priorities for the World's Best Brands and Retailers

Top Priorities for the World's Best Brands and Retailers

Bazaarvoice
Bazaarvoice
Read more