Reports

The Rise of the B2B Customer Experience Imperative

Please login or register to download the report

6 November, 2017

The Rise of the B2B Customer Experience Imperative

Bloomreach

B2B companies across all industries, from manufacturing to services to high tech, are facing the ultimate customer ultimatum: make B2B shopping as easy as B2C or we’ll find someone else who will.

To continue thriving in today’s customer-driven economy, B2B companies know change is inevitable. That change can be especially hard in companies where long-established ways of thinking and doing businesses prove difficult to transform. Legacy systems, complex integration needs and multi-touchpoint selling cycles all lead to the complexity of B2B transformation.

The good news is that, for the companies willing to embrace digital, there is an incredible amount of opportunity to leap ahead of competition.

In this whitepaper, we sat down with leading industry partners to discuss how B2B companies are seeing success with digital and to determine the 4 steps to take now to win in B2B digital customer experience.

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Recommended reports

See all
Creating urgency to purchase

Creating urgency to purchase

Yieldify
Yieldify
Read more
The complete guide to customer loyalty

The complete guide to customer loyalty

Yieldify
Yieldify
Read more
The ultimate guide to Customer Journey Optimisation

The ultimate guide to Customer Journey Optimisation

Yieldify
Yieldify
Read more
The Ultimate Guide to B2B Predictive Sales & Marketing

The Ultimate Guide to B2B Predictive Sales & Marketing

Sidetrade
Sidetrade
Read more
Businesses Must Design for Better Digital Experiences

Businesses Must Design for Better Digital Experiences

OpenText
OpenText
Read more

Latest reports

See all
CMO Whitepaper - Leadership series

CMO Whitepaper - Leadership series

Reputation.com
Reputation.com
Read more
Getting started with ORM

Getting started with ORM

Reputation.com
Reputation.com
Read more
The Forrester Wave: Web Content Management Systems, Q4 2018 Report

The Forrester Wave: Web Content Management Systems, Q4 2018 Report

Acquia
Acquia
Read more
ORM Guide: What is Online Reputation Management?

ORM Guide: What is Online Reputation Management?

Reputation.com
Reputation.com
Read more
Online Reviews and Ratings 101: A 5-Step Guide to Improving Your Online Reputation

Online Reviews and Ratings 101: A 5-Step Guide to Improving Your Online Reputation

Reputation.com
Reputation.com
Read more