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The Rise of the B2B Customer Experience Imperative
B2B companies across all industries, from manufacturing to services to high tech, are facing the ultimate customer ultimatum: make B2B shopping as easy as B2C or we’ll find someone else who will.
To continue thriving in today’s customer-driven economy, B2B companies know change is inevitable. That change can be especially hard in companies where long-established ways of thinking and doing businesses prove difficult to transform. Legacy systems, complex integration needs and multi-touchpoint selling cycles all lead to the complexity of B2B transformation.
The good news is that, for the companies willing to embrace digital, there is an incredible amount of opportunity to leap ahead of competition.
In this whitepaper, we sat down with leading industry partners to discuss how B2B companies are seeing success with digital and to determine the 4 steps to take now to win in B2B digital customer experience.