Reports

Using Social Media Monitoring For Customer Service

Please login or register to download the report

7 May, 2015

Using Social Media Monitoring For Customer Service

Sysomos

“We want to conduct online customer service and leverage social media as an active
and responsive channel for customer experience and service opportunities.”

Everyone’s Doing It 
Customer service all comes down to awareness, responsiveness, and courtesy – with social media now a key part of the mix.

Think about it: have you ever vented about or praised a product or service on Twitter? Or read a horror story about customer service gone wrong on Facebook?

The good news: managing this customer service experience on social media is easy thanks to Sysomos Heartbeat. Below are some tips on how you can harness the platform as a supplementary tool to boost your customer service strategy.

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Recommended reports

See all
Closing the CX Gap - Customer Experience Trends Report

Closing the CX Gap - Customer Experience Trends Report

Acquia
Acquia
Read more
How to Take a Crawl-Walk-Run Approach for Personalisation Success

How to Take a Crawl-Walk-Run Approach for Personalisation Success

Acquia
Acquia
Read more
Marketers Survey Results 2018: An Insider's Look at Creative Quality, Personalization and DCO

Marketers Survey Results 2018: An Insider's Look at Creative Quality, Personalization and DCO

Sizmek
Sizmek
Read more
Marketers Survey Results 2018: An Insider's Look at Data, Walled Gardens, and Collaboration

Marketers Survey Results 2018: An Insider's Look at Data, Walled Gardens, and Collaboration

Sizmek
Sizmek
Read more
Developing a Customer Journey Mindset: How to Build Great Experiences

Developing a Customer Journey Mindset: How to Build Great Experiences

Acquia
Acquia
Read more

Latest reports

See all
 6 Steps to Monetizing Your Data

6 Steps to Monetizing Your Data

Lotame
Lotame
Read more
How to Measure the Success of Your Marketing Automation Campaign

How to Measure the Success of Your Marketing Automation Campaign

GetResponse
GetResponse
Read more
20 Ways to Improve Your Email Marketing Metrics

20 Ways to Improve Your Email Marketing Metrics

GetResponse
GetResponse
Read more
Complete Guide to Generating Leads, Nurturing Prospects, and Driving Conversions

Complete Guide to Generating Leads, Nurturing Prospects, and Driving Conversions

GetResponse
GetResponse
Read more
Disaster Recovery: Which Solution is Right for You?

Disaster Recovery: Which Solution is Right for You?

Secura
Secura
Read more