Reports

Using Social Media Monitoring For Customer Service

Please login or register to download the report

7 May, 2015

Using Social Media Monitoring For Customer Service

Sysomos

“We want to conduct online customer service and leverage social media as an active
and responsive channel for customer experience and service opportunities.”

Everyone’s Doing It 
Customer service all comes down to awareness, responsiveness, and courtesy – with social media now a key part of the mix.

Think about it: have you ever vented about or praised a product or service on Twitter? Or read a horror story about customer service gone wrong on Facebook?

The good news: managing this customer service experience on social media is easy thanks to Sysomos Heartbeat. Below are some tips on how you can harness the platform as a supplementary tool to boost your customer service strategy.

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Recommended reports

See all
Raconteur Insights | High Performance Media

Raconteur Insights | High Performance Media

Cision
Cision
Read more
State of the Media Report 2020

State of the Media Report 2020

Cision
Cision
Read more
 Getting Started with Omnichannel Marketing

Getting Started with Omnichannel Marketing

censhare
censhare
Read more
Build Brand Humanity by Mastering Empathy at Scale

Build Brand Humanity by Mastering Empathy at Scale

Braze
Braze
Read more
Online Reputation Management

Online Reputation Management

Searchmetrics
Searchmetrics
Read more

Latest reports

See all
The Marketing Automation Quickstart Guide

The Marketing Automation Quickstart Guide

Act-On Software
Act-On Software
Read more
The Four Main Challenges Facing Financial Advisors

The Four Main Challenges Facing Financial Advisors

Act-On Software
Act-On Software
Read more
Growth Marketing Automation: The next wave

Growth Marketing Automation: The next wave

Act-On Software
Act-On Software
Read more
Drive Engagement Around Your Offerings

Drive Engagement Around Your Offerings

Act-On Software
Act-On Software
Read more
The Amazingly Effective Email Marketing Automation Guide

The Amazingly Effective Email Marketing Automation Guide

Act-On Software
Act-On Software
Read more