Reports

On-Demand Webinar: Transforming The Customer Experience Through Digital Innovation

Please login or register to access the report

30 September, 2016

On-Demand Webinar: Transforming The Customer Experience Through Digital Innovation

Episerver

Arriva Bus is a leading bus operator in the UK, providing over 2 million passenger journeys every year. In this webinar we will discuss how Arriva use a range of digital applications to provide customers with a seamless and consistent experience, when planning journeys, buying tickets or engaging with Arriva.

We’ll explain how Arriva have integrated their Episerver website and ecommerce system, m-ticket app and real-time journey planning app – a complex integration of different platforms and working with dynamic timetable and fare data for disparate uses. 

We’ll also cover how Arriva monitor and optimise their digital experience and share their future plans to maximise the potential of the Episerver platform to serve customers personalised content based on their interests and needs.

Presenters:

Mike Woodhouse, Senior Marketing Manager - Digital Channels and CRM, Arriva Bus (UK)
Dan Edwards, Account Director, Freestyle Interactive

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Latest reports

See all
Gartner Magic Quadrant for Web Content Management 2019

Gartner Magic Quadrant for Web Content Management 2019

Kentico
Kentico
Read more
What COVID-19 Means for Ecommerce

What COVID-19 Means for Ecommerce

zoovu
Zoovu
Read more
How to Manage Sites At Scale With Acquia Cohesion and Site Factory

How to Manage Sites At Scale With Acquia Cohesion and Site Factory

Acquia
Acquia
Read more
Launching a Personalization Pilot with Acquia Lift: From Concept to Customers in 10 Days

Launching a Personalization Pilot with Acquia Lift: From Concept to Customers in 10 Days

Acquia
Acquia
Read more
Open Marketing: The Future of Digital Experience Creation

Open Marketing: The Future of Digital Experience Creation

Acquia
Acquia
Read more