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2021 Consumer Finance report: How Covid-19 is impacting banking and payments

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22 January, 2021

2021 Consumer Finance report: How Covid-19 is impacting banking and payments

London Research

Based on a survey across six countries and interviews with relevant brands, this research in partnership with Trustpilot explores evolving consumer attitudes to debit- and credit-related products and services offered by banks.

The report looks at how both incumbent and challenger brands are evolving their services, marketing activities and messaging to build confidence and win trust.

Themes covered in the report include:

  • Contactless payments on the rise
  • Rise of the challenger bank
  • Services and features most valued by consumers
  • Increased consumer concerns around cost and security
  • Most effectives ways to build trust

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