What are the key factors that will make or break your customer loyalty?
Excelling at customer loyalty is a marathon, not a sprint.
Modern businesses have already identified the importance of building customer loyalty and have prioritized their actions towards this approach. In fact, according to Forrester, improving customer loyalty was a top marketing priority for 80% of decision-makers at large organizations last year.
But, while earning customer loyalty is a mission-critical in the age of the customer, several challenges stand in the way of success.
24 January 2018