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How to stop SLA breaches

How to stop SLA breaches

Customer experience has never been so vital for a business. With minimal differences between competitors’ features and even pricing, excellent customer service can make a difference. This article discusses where a...

John Cheney
John Cheney 7 November 2019
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Why Do You Need a Product Information Management (PIM) System? [Infographic]

Why Do You Need a Product Information Management (PIM) System? [Infographic]

Below infographic shows why a robust PIM platform is key for enterprises to solve their product information management challenges and build a stronger foundation for personalized customer experience.

Rajneesh Kumar
Rajneesh Kumar 4 November 2019
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The Long And Winding Road

The Long And Winding Road

Companies often ask how do they get their customers to do what they want them to do? Digital marketers get asked this question all the time. Guess what, it’s the wrong question.

Rick Barron
Rick Barron 20 September 2019
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How to Provide Your Customers with Brilliant Omnichannel Support

How to Provide Your Customers with Brilliant Omnichannel Support

Modern consumers expect outstanding and immediate support. As a result, brands are now challenged to be everywhere their customers need them to be - including social media, mobile app, phone, email, and live chat...

Berenika Teter
Berenika Teter 5 September 2019
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3 Practical Tips to Reduce Your Translation Costs

3 Practical Tips to Reduce Your Translation Costs

A quarter of the worldwide web population uses the English language. Nevertheless, according to statistics, China and India have the highest number of online users. It is projected that by 2021, nine out of 10 new...

Eric Jan C. van Putten
Eric Jan C. van Putten 29 August 2019
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