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Deep-dive into customer feedback for 4 luxury brands – what can they improve?

Deep-dive into customer feedback for 4 luxury brands – what can they improve?

We’ve used AI and NLP to see whether we can find any juicy insights in customer feedback, and here’s what we found.

Agi Marx
Agi Marx 16 November 2018
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Why you can’t afford to ignore chatbots

Why you can’t afford to ignore chatbots

Artificial intelligence is on the rise and many companies are utilizing marketing automation in order to communicate in real-time with their customers and deliver highly personalized experiences. Part of this...

Chris Papandropoulos
Chris Papandropoulos 2 November 2018
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How to combine science and emotion for Customer Experience success

How to combine science and emotion for Customer Experience success

Recently we spoke to Customer Experience (CX) legend Maurice Fitzgerald, the former VP of Customer Experience at HP, author of 4 books on the subject of customer experience strategy and Net Promoter Score, and global...

Agi Marx
Agi Marx 1 November 2018
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Top 5 tips to prevent customer churn from keeping you up at night

Top 5 tips to prevent customer churn from keeping you up at night

How do you keep people excited about your product or service? These top customer retention tips can help decrease your customer churn over time and earn you more loyal customers.

Agi Marx
Agi Marx 31 October 2018
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The 6 Stages In The Evolution of AI and Customer Experience

The 6 Stages In The Evolution of AI and Customer Experience

8 out of 10 businesses have either already implemented AI (37%) or are planning to adopt it by 2020 (41%). They understand that they must enable AI-powered experiences to better serve customers and to keep up with...

Ada Okoli
Ada Okoli 20 August 2018
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