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5 Reasons Why Delivering a Memorable Customer Experience Is Important For Your Business

5 Reasons Why Delivering a Memorable Customer Experience Is Important For Your Business

Tom Knighton says “Customer experience is the next competitive battleground. It’s where business is going to be won or lost.” In today’s era, the customer is the king and the biggest game changer for any business. In fact, companies who deliver an exceptional consumer experience achieve higher customer satisfaction rates, decreased customer churn and enhanced revenues.

Nidhi Dave
Nidhi Dave 11 September 2017
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Is it time to upgrade your CMS?

Is it time to upgrade your CMS?

You probably won’t be thinking too hard about improving a CMS until it slows down, proves glitchy or refuses to scale up with your business.

Sean Hargrave
Sean Hargrave 7 September 2017
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Content management and your omnichannel customer experience

Content management and your omnichannel customer experience

In terms of convenience and choice, today’s digital customers have never had it so good. They have the global marketplace at their fingertips, and a myriad of ways of reaching it – in the last few years alone, we’ve seen the introduction of social commerce, personal assistants and smart speakers – which, in addition to smartphones and tablets, have made it even easier to buy things online.

Leonie Mercedes
Leonie Mercedes 29 August 2017
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Building A Business Case For CMS

Building A Business Case For CMS

As with any substantial technology investment, it is likely that you will need to build a robust and detailed business case to make sure that purse strings are sufficiently loosened.

Linus Gregoriadis
Linus Gregoriadis 26 July 2017
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WordPress ‘Experience Builder’ - Personalizing The Customer Journey

WordPress ‘Experience Builder’ - Personalizing The Customer Journey

Personalized customer journeys requires individual customer profiles, the ability to process them and render personalized content in real time. But omnichannel profiling and experience management features were simply missing in WordPress. With the introduction of Experience Builder for WordPress that is about to change.

Kresten Bergsøe
Kresten Bergsøe 3 February 2017
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