Speakers:
![Linus Gregoriadis](https://s3-eu-west-2.amazonaws.com/demandexchange-cdn/speakers/Linus-head_125.png)
Linus Gregoriadis, Director, London Research
An experienced digital marketing analyst, business writer and speaker who co-founded London Research in 2017. Linus spent more than a decade setting up and building the research function at Econsultancy, a digital research and training company now owned by Xeim. After leaving Econsultancy, he launched ClickZ Intelligence for B2B media company Contentive.
![Stephen Kennedy](https://s3-eu-west-2.amazonaws.com/demandexchange-cdn/speakers/egain_stephen-kennedy_125.jpg)
Stephen Kennedy, Director of Solutions, eGain
Working with eGain’s customers and prospects, Stephen helps clients understand the benefits that can be obtained with a successful eGain implementation. He started his career with Sterling Software where he managed the Northern European support centre. Using effective knowledge during his tenure at Sterling software, he moved into a pre-sales role, working with prospects and customers to achieve some of the results he attained. For the last 20+ years, Stephen has been involved in many aspects of the implementation of successful Customer Service environments and ensuring that customers attain the expected benefits.