October 27-28 | 8am PST | 4pm BST | 5pm CEST

LangOps Universe is an annual event where we come together as a global community to discuss how language and AI can boost customer operations and business development. 

Our theme this year is #TranslateFearlessly.

Our goal for this digital-first experience is to give customer experience and localization professionals like you the tools and knowledge to break through language barriers without fear and create a positive impact on customers around the world.

• Fast-track your organization’s digital transformation
  Gain understanding of tech that puts you on the map
   
• Boost your CX and localization career
  Level up your skills for maximum productivity and efficiency
   
• Operationalize language with AI
  Learn how to improve customer satisfaction with Language Operations
   
• Understand your customers better
  Get insight into the latest consumer trends and how they translate for your business

Register for free

Further information on the confirmed speakers and agenda will be supplied on registration  The key sessions include:

• From Salesforce to Diligent: One CX Champion's Trajectory
• How to Effectively Tackle Surges in Demand in Customer Service
• The Great Unknown: The Role of Technology in Your Expansion Plan
• Scaling Smart: How to Find The Right BPO Partners When You Expand Your Customer Operations
• Leveraging Data & AI to Engage the Customer
• Corporate Responsibility and Ethics in AI
• How AI helped Discovery Inc. To Support Their Customers In Over 15 Languages
• Check In or Check Out? How trivago Mastered the Art of Customer Service in Hospitality
• Global Consumers Have Spoken: Here’s What Your Brand Needs to Do Next
• Transitioning Your Career: How to Prepare for the Future of Localization
• No Customer Left Behind: How to Combine Technology and Strategy to Design Customer-Centered Experiences for All
• Exploring the Must-Have MT and NLP Technologies that will Enable Your LangOps Strategy
• Knowing Your Communities: The Cultural Nuances of Localizing Customer Support
• Globalizing Translations Fearlessly: The Journey from Localization to LangOps