What's on

How AI is assisting customer service and support

How AI is assisting customer service and support

Giant strides have been made in artificial intelligence (AI) over the last few years across many fields, and more recently within customer service operations.

So how is AI benefiting customer support teams and enabling them to reduce response times? And how is tech helping them deal with surges in tickets so they can ultimately improve customer satisfaction and other metrics that go along with it?

In partnership with Unbabel, London Research is hosting this webinar to help you understand how you and your team can benefit from AI-driven technology and processes.

During this session you'll learn:

  • How AI can allow you to automate processes and improve productivity among the team
  • How technology can enable you to minimise the surge in support tickets during peaks
  • How AI is enabling support teams to communicate seamlessly with customers in different languages
  • How brands like Logitech and Kiwi.com are improving their customer experience by using AI

Sign up now to book your place 

Linus Gregoriadis                                                                            Speaker's Company Logo

Linus Gregoriadis  Director  - London Research                   

An experienced digital marketing analyst, business writer and speaker who co-founded London Research in 2017. Linus spent more than a decade setting up and building the research function at Econsultancy, a digital research and training company now owned by Xeim. After leaving Econsultancy, he launched ClickZ Intelligence for B2B media company Contentive.

   Unbabel_richard-kalnins_sm-image-(2).png                                 unbabel_200x50_logo-(2).jpg

Richard Kalnins      VP, Strategic Accounts - Unbabel

Based at Unbabel's hub in NYC, I help global companies solve the complexities of multilingual customer support. I work with Unbabel's strategic accounts in the US to optimize their global support operations and scale internationally by eliminating language as a barrier to growth.

Prior to joining Unbabel I spent 15 years in Europe, working in the localization industry and helping the European Commission build its language technology infrastructure. I've also worked in the areas of economic development, investment promotion, public diplomacy, journalism, and travel writing.

Date:         30th September, 2021
Time:        3:00 pm BST | 4:00 pm CEST | 10:00 am EDT
Duration:  1 hour

Other upcoming events

See all
Affiliate Insider Event
14 June 2022

Affiliate Insider Event

The AffiliateINSIDER ELEVATE Summit is for digital and affiliate marketers who want to increase performance, keep ahead of the latest digital and affiliate maketing trends and learn alongside industry experts who can show them HOW!

Read more
Performance Marketing 360
24 May 2022

Performance Marketing 360

Bringing together senior leaders from brands, agencies and media owners, this is a must-attend event packed with invaluable insights around the shifting meaning of performance, how to best balance short-term ROI with long-term brand building, and what you need to stay ahead of the curve in a time of major industry change.

Read more
Savant eCommerce Amsterdam
31 May 2022

Savant eCommerce Amsterdam

We at Savant are proud to be back in Amsterdam and are determined to bring you the absolute highest quality content and networking opportunities that we are renowned for.

Read more
Retail Week Live
24 May 2022

Retail Week Live

Retail Week Live is a global retail festival that connects, inspires and challenges the retail ecosystem to create efficient and purposeful businesses to succeed in an ever-changing world.

Read more
White Label World Expo
12 October 2022

White Label World Expo

The White Label World Expo is the biggest gathering of online sellers in one place in the world. Thousands of visitors gather all under one roof for this unmissable event to divulge in the latest products, services, technologies, trends and much more!

Read more