Claire Bailey - Entrepreneur, The Retail Champion
Claire is an entrepreneur and one of the most well-known and respected retail experts in the UK. The expert of choice for BBC News, BBC Breakfast, Sky News, and a host of other broadcasters, podcasters, and publications, Clare is a trusted media commentator. In addition she has been extremely active throughout the COVID 19 pandemic providing live insights and trends forecasts on the future of the retail sector. Commenting on its recovery, changing consumer behaviour, trends and how technology is driving fundamental change in the way consumers, and businesses, interact. Her corporate background in senior retail, consulting and technology roles, coupled with her experience of creating and running her own business, means she is in huge demand as a speaker, masterclass presenter and trainer. Clare is also author of two best-selling business books The Retail Champion and How to Sell to Retail – both published by Kogan Page.
Geoffrey Parsons - Director, Experience Consulting, EPAM
Geoffrey has worked for retailers in Europe within a variety of roles: leading multi disciplinary design, consulting and product teams with a focus on omnichannel customer experience and impactful product management.
As part of his work, Geoffrey has presented to the C-suite of EPAM retail clients on the topics of digital strategy and efficient technology investment. Geoffrey holds degrees in Psychology and Business, and his global background in research for advertising, design and technology forms the basis for his approach to design-led consulting.
Previously, Geoffrey worked for EPAM in the APAC Region, helping to build design studios in Hong Kong, Singapore, Shanghai and Shenzhen and supported a wide range of EPAM’s retail clients with digital transformation.
Sami Helin - Global Account Director, Coveo
Sami specialises in growing revenue and profitability through improved customer experience with Machine Learning and Artificial Intelligence. The latest innovations enable companies to provide personalised experiences at scale. Sami has 25-year experience of digital transformation projects across the globe. He focuses on building partnerships that drive long-term business value for customers.