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Closing the CX Gap: Moving Towards 'Response Agility'

Closing the CX Gap: Moving Towards 'Response Agility'

Join Acquia on February 27th, as they break down the barriers that stand in the way of you and a superior customer experience.

73% of Americans believe customer experience is a crucial factor in their purchasing decision. While 80% of leaders believe they deliver a superior customer experience, only 8% of customers agree.

Operationalizing a unified customer experience that reflects the purpose & manner of the brand is a top priority for most organizations today. But how do you break down the barriers that stand in the way of a superior customer experience?

Join Acquia's webinar as they dissect these challenges that many organizations face:

  • How to set up the back-stage of the experience
  • How to break down silos and ensure the right players are at the table
  • How to enable agility and embrace a greater degree of risk
  • Lastly, how to govern and measure the integrity of the experience when multiple business units are involved

Sign up now.


David Aponovich - Sr. Director Product Marketing, Acquia


John Mozayani - Vice President of Technology, Appnovation


Anton Morrison - Vice President of User Experience and Design, Appnovation

Date:           27th February, 2020
Time:          10:00 am EST | 3:00 pm GMT
Duration:    1 hour

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