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Digital Leaders Roundtable: CX and the Social Customer Journey

Digital Leaders Roundtable: CX and the Social Customer Journey

The Digital Leaders CX and the Social Customer Journey roundtable will explore how companies are using social channels as part of their customer experience activities.

Senior executives working client-side for brands are invited to attend this event which will be held at 2pm on the afternoon of Thursday 7 June at Hootsuite’s offices overlooking Tower Bridge and the Tower of London.

The roundtable will be moderated by Linus Gregoriadis, director of Digital Doughnut sister company London Research.

To set the scene for the discussion, he will also present the highlights of a major piece of research about Social Customer Experience recently conducted for Hootsuite, and based on a London Research survey of over 2,000 companies including more than 300 enterprise businesses.  

The discussion will include the following topics:

  • Alignment of social strategies with CX programmes
  • Social and the customer journey
  • The use of social channels beyond the marketing function, including  customer service and sales.
  • Creating a business culture fit for social
  • Using the right KPIs and metrics

Sign up now to request a place at the roundtable.

 

Thursday the 7th of June, Hootsuite UK HQ, St Katharine's Dock 

2.00 - Arrival / Registration
2.30 - Roundtable commences with introduction from Linus Gregoriadis, London Research
4.15 - Roundtable discussion closes
4.15 - Drinks & Networking

 

Global Social Media Manager Shell
Social Media Leader, West Europe 3M
Head of Social Media Deloitte
Global Head of Strategic Communications, Regulatory Management Group Deutsche Bank
Global Marketing Director, Cough & Cold Johnson & Johnson
Group Manager Consumer Experience Sony Playstation
Chief Marketing Technology Officer Spark 44
Global Vice President Digital, Brand & Creative Services Tata Communications
Head of Global E-Commerce, Consumer Bacardi-Martini Limited
Senior Social and Digital Communications Manager Kingfisher
B2B Marketing Director - EMEA Canon (Uk) Limited
Marketing Director Europe & North America at The Body Shop The Body Shop International Limited
Head of Merchandising Mothercare Group Limited(The)
Head of Commercial Media Manchester City Football Club Limited
Digital Activation Manager Manchester City Football Club Limited
Head of Marketing Davy's Of London (Wine Merchants) Limited
Content Strategist Investis Limited
Digital Content Manager Samsung

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