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Webinar: How reimagining customer journeys transformed Together Money

Webinar: How reimagining customer journeys transformed Together Money

Do you understand the importance of mapping your end-to-end customer journeys but you’re not sure how to get started? Together Money took their first step into digital two years ago with little data or insight into their customers, through situational research and continuous optimisation, they have seen a 90% increase in website session traffic and sharp increase in business efficiency.

Join Mando and Sitecore, to understand how they accelerated Together's digital transformation.

Together, one of the UK’s top specialist lenders, wanted to develop their digital capabilities to better serve their customers. Digital was largely under-utilised in supporting end-to-end customer experiences and the wider business.

Having taken their first step into digital two years ago, there was a desire to understand their customer journeys, and build them with automated customer engagement across multi-channels.

In the first year, the results speak for themselves:

  • Sessions up YOY by 90%
  • Organic Traffic up YOY by 50%
  • Mobile Traffic up YOY by 50%

Speakers Include:

  • Richard Hatton, Digital Director (Contract) - Together Money
  • Jon Holcombe, Lead Sitecore Consultant – Mando

Agenda Topics:

  • Why the customer and their journey should be at the centre of your digital strategy
  • The importance of extensive situational analysis in order to gain a 360 degree understanding of your customers’ world
  • The key to maximising results with your Sitecore implementation
  • Why go-live is just the beginning and continuous optimisation and improvement is paramount to success
  • Why measurement should be at the centre of your thinking, from beginning to end, to ensure you are able to hit KPIs

Tuesday 25th April, 2017 : 1pm - 1:30pm BST.

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