What's on

Fintech & AI Roundtable Dinner - London

Fintech & AI Roundtable Dinner - London

Join fellow senior digital, marketing, and business leaders from leading Financial Services organisations for a dinner roundtable discussion at 6pm on 20th September to get personal about personalisation and to discuss the opportunities and risks that go with bringing AI into your customer experiences.

If you are in the Financial Services industry we would love to see you at this free roundtable event.

Without the opportunities and insights that intelligent machines can bring at scale, you risk losing customers to your competitors.

Customer experience is cited as the biggest unlock and driver for competitive advantage in financial services. It’s what companies like Monzo, Atom, and Virgin Money have built and grown their businesses on and become recognised for.

Companies who build momentum with AI-driven customer experience and provide a personalised experience at scale will be the companies who your customers compare you against.

We’d love you to contribute and share an evening of fantastic food and wine with us. Your expertise will shape the research paper we will produce from the event and help drive insights into how intelligent machines will continue to impact the financial services industry.

Please note: The event is for senior marketing practitioners and business leaders from the Financial Services sector only.

MENU : A stunning three course meal accompanied by a selection of fine wine and other drinks. This event is free to attend. 

Some of the topics we’ll be discussing are:

  • The potential for AI to drive up customer engagement through;
    • Proactive and relational support based on customer activity and AI-driven site search
    • Personalisation and leveraging big data to improve customer service extending our reach into customers’ lives
    • Use within the contact centres and real-time insights
    • Deep learning on customer behaviours driving product and service innovation
       
  • The thorny issues related to AI;
    • GDPR and the capture of customer data
    • The black box problem of machine decision-making
    • Trust / Privacy
    • The gap between where many organisations are now and those that are differentiating

Current attendees confirmed;

Director, KPMG
Marketing Director, Barclay Card
Head of Marketing, JP Morgan
Senior Digital Strategist, HSBC Global Banking & Markets
Technologist, Microsoft MVP
VP Product Management, Barclays
Senior Customer Service Change Manager, AXA PPP Healthcare
Head of Total Customer Experience, RCI Bank & Services
Head of Marketing, Equifax
CTO, Open Banking
Marketing Director, Funding Options
Digital Channel Manager, Lowell
CIO, Jaja Finance
Head of Data & Digital, BDO UK LLP
COO, Satago
Head of Customer Experience Marketing, Financial Services Compensation Scheme
CEO, Wirehive

Other upcoming events

See all
eTail Germany 2019
7 March 2019

eTail Germany 2019

Get it in your calendar, eTail is back. This March 7-8 in Berlin, join DACH's top retailing minds and become king of the retail jungle. Hear from retail's most progressive stores Otto, Cyberport and Zalando as they not only talk about a seamless and personalised online shopping experience, but give you actionable objectives for your retail strategy.

Read more
Webinar Marketing Predictions for 2019
23 January 2019

Webinar Marketing Predictions for 2019

In the age of digital marketing, webinars have become the primary way that companies engage their audiences—in a human way. But webinar marketing is changing fast, are you ready for what’s next?

Read more
Webinar Marketing Predictions 2019
23 January 2019

Webinar Marketing Predictions 2019

In the age of digital marketing, webinars have become the primary way that companies engage their audiences—in a human way. But webinar marketing is changing fast, are you ready for what’s next?

Read more
To CDP or Not to CDP? 5 ways to unify disconnected customer data
12 February 2019

To CDP or Not to CDP? 5 ways to unify disconnected customer data

Despite the widespread popularity of the term Customer Data Platform, multi-channel organizations have, in reality, been Attempting to create a Single Customer View ever since the dawn of database marketing.

Read more
Customer Insights for CX Personalization: Which Data Matters Most?
24 January 2019

Customer Insights for CX Personalization: Which Data Matters Most?

While most marketers understand the value of capturing and analyzing customer data in aggregate, many still struggle to extract value from personalized customer data. Yet, this is arguably where the highest value lies.

Read more