If you are in the Financial Services industry we would love to see you at this free roundtable event.

Without the opportunities and insights that intelligent machines can bring at scale, you risk losing customers to your competitors.

Customer experience is cited as the biggest unlock and driver for competitive advantage in financial services. It’s what companies like Monzo, Atom, and Virgin Money have built and grown their businesses on and become recognised for.

Companies who build momentum with AI-driven customer experience and provide a personalised experience at scale will be the companies who your customers compare you against.

We’d love you to contribute and share an evening of fantastic food and wine with us. Your expertise will shape the research paper we will produce from the event and help drive insights into how intelligent machines will continue to impact the financial services industry.

Please note: The event is for senior marketing practitioners and business leaders from the Financial Services sector only.

MENU : A stunning three course meal accompanied by a selection of fine wine and other drinks. This event is free to attend. 

Some of the topics we’ll be discussing are:

• The potential for AI to drive up customer engagement through;
  • Proactive and relational support based on customer activity and AI-driven site search
  • Personalisation and leveraging big data to improve customer service extending our reach into customers’ lives
  • Use within the contact centres and real-time insights
  • Deep learning on customer behaviours driving product and service innovation
     
• The thorny issues related to AI;
  • GDPR and the capture of customer data
  • The black box problem of machine decision-making
  • Trust / Privacy
  • The gap between where many organisations are now and those that are differentiating

Current attendees confirmed;

Director, KPMG
Marketing Director, Barclay Card
Head of Marketing, JP Morgan
Senior Digital Strategist, HSBC Global Banking & Markets
Technologist, Microsoft MVP
VP Product Management, Barclays
Senior Customer Service Change Manager, AXA PPP Healthcare
Head of Total Customer Experience, RCI Bank & Services
Head of Marketing, Equifax
CTO, Open Banking
Marketing Director, Funding Options
Digital Channel Manager, Lowell
CIO, Jaja Finance
Head of Data & Digital, BDO UK LLP
COO, Satago
Head of Customer Experience Marketing, Financial Services Compensation Scheme
CEO, Wirehive