What's on

Financial Services Webinar: Bringing AI into your Customer Experience Strategy

Financial Services Webinar: Bringing AI into your Customer Experience Strategy

Following our roundtable dinner with Mastercard, Barclays, HSBC and leading digital disruptors including AI driven payment providers and technology experts, we're hosting a webinar to discuss the risks and opportunities of bringing Artificial Intelligence into your customer experience strategy, and to delve deeper into the opinions expressed by the experts.

Customer experience is widely cited as the biggest driver for competitive advantage. It’s what digital disruptors like Monzo, Virgin Money and Atom have built and grown their businesses on.

These same companies have AI-driven customer experience thinking at their core.

31% of consumers would consider purchasing banking services from an online provider, such as Google or Amazon, this rises to 41 percent among Gen Z. With growing expectations for highly responsive and personalised services - as customers have become accustomed to on these platforms - can AI help the Financial Services sector keep pace?

In this webinar we'll be discussing:

The opportunities AI presents;

  • What are the biggest things that you think will change in Financial Services within the next 5 years?
  • How could hyper-personalisation and conversational banking create a better customer experience?

The thorny issues related to AI;

  • How can your company unlock data in the future to improve the customer experience?
  • What implications do MiFID and GDPR pose for your company?
  • How will you manage risk?

  Wednesday 15th November, 2017.  13:00-13:45 BST.

Other upcoming events

See all
Adobe Summit - London
27 April 2021

Adobe Summit - London

If you’re creating, optimizing, or monetizing customer experiences, you belong at this global event. Join Adobe to expand your skills, engage with other Experience Makers, and be inspired to create exceptional experiences that drive business growth and customer loyalty.

Read more
The Martech Conference
17 March 2021

The Martech Conference

This exclusive virtual experience will help you stay up-to-speed on the latest developments in modern marketing and identify, evaluate, and implement time-saving, profit-generating marketing technologies -- all from the comfort and safety of your own computer.

Read more
Social Media Strategies Summit Virtual Event 2021
25 February 2021

Social Media Strategies Summit Virtual Event 2021

The premier online event for senior marketers like you – a unique opportunity to engage in 2 days of interactive learning and insightful discussion to find solutions to the social media and digital marketing challenges affecting your bottom line.

Read more
Ad World 2021
3 May 2021

Ad World 2021

For three days, Ad World will stream 15+ digital advertising tracks, consisting of hyper-focused speeches, workshops and a live Q&A session to help take your business to the next level.

Read more
LeadsCon 2021
14 April 2021

LeadsCon 2021

Join marketers from across the globe for the undeniable, must-attend lead generation event of the year. Executive-level speakers provide new strategies and unique insights to start nurturing and converting more quality leads.

Read more