What's on

Financial Services Webinar: Bringing AI into your Customer Experience Strategy

Financial Services Webinar: Bringing AI into your Customer Experience Strategy

Following our roundtable dinner with Mastercard, Barclays, HSBC and leading digital disruptors including AI driven payment providers and technology experts, we're hosting a webinar to discuss the risks and opportunities of bringing Artificial Intelligence into your customer experience strategy, and to delve deeper into the opinions expressed by the experts.

Customer experience is widely cited as the biggest driver for competitive advantage. It’s what digital disruptors like Monzo, Virgin Money and Atom have built and grown their businesses on.

These same companies have AI-driven customer experience thinking at their core.

31% of consumers would consider purchasing banking services from an online provider, such as Google or Amazon, this rises to 41 percent among Gen Z. With growing expectations for highly responsive and personalised services - as customers have become accustomed to on these platforms - can AI help the Financial Services sector keep pace?

In this webinar we'll be discussing:

The opportunities AI presents;

  • What are the biggest things that you think will change in Financial Services within the next 5 years?
  • How could hyper-personalisation and conversational banking create a better customer experience?

The thorny issues related to AI;

  • How can your company unlock data in the future to improve the customer experience?
  • What implications do MiFID and GDPR pose for your company?
  • How will you manage risk?

  Wednesday 15th November, 2017.  13:00-13:45 BST.

Other upcoming events

See all
Mobile Shopping: Transforming M-Commerce. Together - London
30 January 2018

Mobile Shopping: Transforming M-Commerce. Together - London

The Only True Benchmarking Opportunity For Mobile Innovators From Europe’s Most Progressive Retailers.

Read more
Programmatic World Forum - San Francisco, CA
25 January 2018

Programmatic World Forum - San Francisco, CA

Programmatic World Forum? Sounds Interesting...tell me more! The Forum is simple… We bring those at the forefront of programmatic advertising together, providing an outlet for thought sharing, leading to change & growth!

Read more
DealMaker Scottsdale 2018 - Arizona
31 January 2018

DealMaker Scottsdale 2018 - Arizona

We're heading back to Scottsdale for 2018! Rakuten Marketing DealMaker Scottsdale (formerly Symposium Scottsdale) will take place on January 31 - February 1, 2018 at the luxurious JW Marriott Scottsdale Camelback Inn Resort & Spa.

Read more
Affiliate Summit Europe 2018 - London
6 February 2018

Affiliate Summit Europe 2018 - London

After 11 long years, we’re excited to be going back to London for Affiliate Summit Europe 2018-London (#ASEuro18) taking place on February 6-7, 2018 at Intercontinental London – The O2. Get ready for unparalleled networking and inspiration while you discover what’s next on the performance marketing horizon.

Read more
2018 Podfest Multimedia Expo - Orlando, FL
8 February 2018

2018 Podfest Multimedia Expo - Orlando, FL

Podfest Multimedia Expo is the conference for podcasters, digital influencers and changemakers who want to grow their brand and audience and maximize their income.

Read more