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Webinar: Digital transformation – lessons from Childline

Webinar: Digital transformation – lessons from Childline

When Childline launched a new digital platform for their services, the result helped safeguard thousands more children. Access via mobile grew from 41% to 52%. Average visit time increased by 15%. And 12,000 more children visited the “contact” page every week.

The Childline site became an award-winning example of how to deliver business transformation, digitally.

In this webinar, James Sharpe, Strategic Alliances Director, at Amaze will explore the lessons learned from a collaborative project between Amaze and Episerver that involved:

  • Creating an online community where children and young people can anonymously seek the help they need in a secure environment
  • Seamlessly integrating call centre workflow and case management systems
  • Delivering new features based on user feedback, including self-help and peer-to-peer features and custom tools including chat, emotional indicators and therapeutic tools

With valuable insights for any organisation seeking to deliver digital transformation, create a new user experience, or create a tailored, seamless, cross-platform digital strategy.

Thursday 21st September,  2.30pm - 3pm UK time. 


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