What's on

The Incite Customer Service Summit - New York

The Incite Customer Service Summit - New York

Social customer service at scale, social listening, integrating social into call center operations

How social media can drive more responsive customer service

The Incite Customer Service Summit is the USA's best conference on the future of the customer service function.

Returning for a sixth year to New York in November 2016, we will again bring together an unrivaled list of major brand leaders to guide you into the future of customer service. 

  • Fully embed social into your contact center operations for a unified approach, and frictionless customer experiences
  • Scale up and develop the strategy and business case to grow your social support team and meet customer demand
  • Empower your agents with context-rich insight, and deliver bespoke and personalized support - whatever the channel
  • Leverage social listening to understand your customers better than ever
  • Evolve organizational structures and processes to move at the pace of the customer

 

Stephanie Anderson

Chief Marketing Officer, Time Warner Cable Business Class

Ciaran Doyle

Vice President, Online Care, Intuit

Richard Gianvecchio

Vice President, Customer Support and Services, Symantec

Michelle Benham

Director, Customer Relations, Southwest Airlines

Dan Moriarty

Director Digital Strategy and Activation ,Hyatt Hotels

Will Bottinick

SVP, Social Listening & Servicing, Citi

Lisa Oswald

SVP, Global Customer Service , Travelzoo

Kevin Hack

Head of ‎Social Media and Consumer Insights, Hershey

Jared Schultheis

Executive Director, Digital Media Outreach & Customer Relations, Comcast

Jeff Lesser

Senior Product Marketing Manager, Twitter

Tammy Twedt

Assistant Vice President - Social Media ,Wells Fargo

Nabil Pike

Lead Program Manager,Consumer Support Experience , Microsoft

Giovanni Tavani

Head of Global Social Media Support, Dell

Josh March

CEO, Conversocial

Simon Cowart

Global Social Media Strategy, Coca Cola

Donna Peoples

Chief Customer Officer (former), AIG

Kristy Myrick

Director, Guest Assistance and Customer Care , Hilton Worldwide

Nadia Lee

Social Engagement Program Manager ,Google

David Tull

Customer Engagement Manager,JackThreads

McKelle Holyoak

Social Media Manager , Google

Sarah Brownback

Social & Digital Care, Sprint

John Knight

Social Customer Service Operations ,Verizon Wireless

Rajiv Tibrewala

Director of Customer Service and Support,Safeway

Carissa La Pura

Social Media Delivery Deployment Lead ,Microsoft

Glenn Gilmore

Summit Moderator, Forbes Top 20 Social Media Power Influencer

Agenda topics include:

  • Achieve seamless, personalized service across all channels 
  • Securing brand affinity through bespoke, and unforgettable customer service 
  • The Voice of the Customer: Plug into customer feedback and behaviours to listen, analyze, innovate and respond
  • Protecting The Customer Experience On Social 
  • Infusing social customer care across your organization 
  • Maximize Satisfaction and Efficiency through Predictive, Pro-active and Self-Serving Customer Support 
  • Generating a customer-first culture for happier more loyal customers. 

TBC

Other upcoming events

See all
Mobile Shopping: Transforming M-Commerce. Together - London
30 January 2018

Mobile Shopping: Transforming M-Commerce. Together - London

The Only True Benchmarking Opportunity For Mobile Innovators From Europe’s Most Progressive Retailers.

Read more
Affiliate Summit West 2018 - Las Vegas, NV
7 January 2018

Affiliate Summit West 2018 - Las Vegas, NV

During January 7-9, 2018, more than 6,000 digital marketers from over 70 countries will gather in Las Vegas for the performance marketing industry’s premier global event, Affiliate Summit West 2018.

Read more
Programmatic World Forum - San Francisco, CA
25 January 2018

Programmatic World Forum - San Francisco, CA

Programmatic World Forum? Sounds Interesting...tell me more! The Forum is simple… We bring those at the forefront of programmatic advertising together, providing an outlet for thought sharing, leading to change & growth!

Read more
DealMaker Scottsdale 2018 - Arazona
31 January 2018

DealMaker Scottsdale 2018 - Arazona

We're heading back to Scottsdale for 2018! Rakuten Marketing DealMaker Scottsdale (formerly Symposium Scottsdale) will take place on January 31 - February 1, 2018 at the luxurious JW Marriott Scottsdale Camelback Inn Resort & Spa.

Read more
Affiliate Summit Europe 2018 - London
6 February 2018

Affiliate Summit Europe 2018 - London

After 11 long years, we’re excited to be going back to London for Affiliate Summit Europe 2018-London (#ASEuro18) taking place on February 6-7, 2018 at Intercontinental London – The O2. Get ready for unparalleled networking and inspiration while you discover what’s next on the performance marketing horizon.

Read more