What's on

The Incite Customer Service Summit - New York

The Incite Customer Service Summit - New York

Social customer service at scale, social listening, integrating social into call center operations

How social media can drive more responsive customer service

The Incite Customer Service Summit is the USA's best conference on the future of the customer service function.

Returning for a sixth year to New York in November 2016, we will again bring together an unrivaled list of major brand leaders to guide you into the future of customer service. 

  • Fully embed social into your contact center operations for a unified approach, and frictionless customer experiences
  • Scale up and develop the strategy and business case to grow your social support team and meet customer demand
  • Empower your agents with context-rich insight, and deliver bespoke and personalized support - whatever the channel
  • Leverage social listening to understand your customers better than ever
  • Evolve organizational structures and processes to move at the pace of the customer

 

Stephanie Anderson

Chief Marketing Officer, Time Warner Cable Business Class

Ciaran Doyle

Vice President, Online Care, Intuit

Richard Gianvecchio

Vice President, Customer Support and Services, Symantec

Michelle Benham

Director, Customer Relations, Southwest Airlines

Dan Moriarty

Director Digital Strategy and Activation ,Hyatt Hotels

Will Bottinick

SVP, Social Listening & Servicing, Citi

Lisa Oswald

SVP, Global Customer Service , Travelzoo

Kevin Hack

Head of ‎Social Media and Consumer Insights, Hershey

Jared Schultheis

Executive Director, Digital Media Outreach & Customer Relations, Comcast

Jeff Lesser

Senior Product Marketing Manager, Twitter

Tammy Twedt

Assistant Vice President - Social Media ,Wells Fargo

Nabil Pike

Lead Program Manager,Consumer Support Experience , Microsoft

Giovanni Tavani

Head of Global Social Media Support, Dell

Josh March

CEO, Conversocial

Simon Cowart

Global Social Media Strategy, Coca Cola

Donna Peoples

Chief Customer Officer (former), AIG

Kristy Myrick

Director, Guest Assistance and Customer Care , Hilton Worldwide

Nadia Lee

Social Engagement Program Manager ,Google

David Tull

Customer Engagement Manager,JackThreads

McKelle Holyoak

Social Media Manager , Google

Sarah Brownback

Social & Digital Care, Sprint

John Knight

Social Customer Service Operations ,Verizon Wireless

Rajiv Tibrewala

Director of Customer Service and Support,Safeway

Carissa La Pura

Social Media Delivery Deployment Lead ,Microsoft

Glenn Gilmore

Summit Moderator, Forbes Top 20 Social Media Power Influencer

Agenda topics include:

  • Achieve seamless, personalized service across all channels 
  • Securing brand affinity through bespoke, and unforgettable customer service 
  • The Voice of the Customer: Plug into customer feedback and behaviours to listen, analyze, innovate and respond
  • Protecting The Customer Experience On Social 
  • Infusing social customer care across your organization 
  • Maximize Satisfaction and Efficiency through Predictive, Pro-active and Self-Serving Customer Support 
  • Generating a customer-first culture for happier more loyal customers. 

TBC

Other upcoming events

See all
Future Stores Europe 2019
22 May 2019

Future Stores Europe 2019

Over 200 retail innovation professionals are heading to Future Stores 2019 (Twickenham Stadium, 22nd - 23rd May) to discuss how to truly excite their customers in-store. Join them to explore how you can incorporate compelling customer-first concepts and services into your in-store retail strategy this year.

Read more
10 Lessons From Webinar World 2019 EMEA
30 April 2019

10 Lessons From Webinar World 2019 EMEA

Attend April’s edition of our Webinar Best Practices Series, “10 Lessons from Webinar World 2019” to learn tips and best practices taken from some of the best Webinerds in the world.

Read more
Key Attributes for Lead Generation Success
14 May 2019

Key Attributes for Lead Generation Success

Join London Research's director Linus Gregoriadis, as he unveils key findings from the 2019 State of B2B Online Lead Generation report, carried out in partnership with ON24.

Read more
ON24 Webinar World Sydney 2019
2 May 2019

ON24 Webinar World Sydney 2019

Not sure how webinars fit into your marketing? Attend and you'll see how top-tier organisations like Telstra , Marketo, Schneider Electric, Salesforce and more use webinars to fuel lead generation, customer engagement, revenue and how easily webinars integrate into your digital marketing strategy.

Read more
Customer Data Excellence: New research highlights what marketers need to be successful
8 May 2019

Customer Data Excellence: New research highlights what marketers need to be successful

Customer data platforms are fast becoming the cornerstone of an effective marketing technology stack, enabling companies to unify multiple sources of data so they can then provide more effective and personalised interactions.

Read more