Profile - Digital Doughnut

Australia

A writer with an analytical mind specialising in consumer behaviour and user experience.

Previous Experience

Media Analyst - UM

    
            Preferred support methods when customers encounter problems online - Web chat? FAQ? Go elsewhere?
        
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            The First Critical Stage For An Effective Mobile Sports Betting Site – Initial Engagement 
        
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            5 Steps to Achieving a Stronger Online Betting Experience
        
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            Differing Wants And Needs When Researching Life Insurance
        
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            The Influential Role Of Aggregators In Converting Online Energy Customers
        
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            3 Ways Banks Can Learn From Other Countries, Other Industries And Themselves 
        
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            Traditional Health Insurance Brands Offer A Stronger Online Customer Experience Than Digital Disruptors
        
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            Life Insurance: Which Providers Offer The Best Online Customer Experience?
        
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            Getting Personal In Banking 
        
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            Home Insurance – Online Providers Failing To Help Customers
        
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            Energy Retail: Comparing Online Provider Preferences Across Australia, Ireland And The UK.
        
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            First Impressions Dropping When Researching Motor Insurance Providers
        
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            The Changing Teams Of Australia's Sports Betting Industry
        
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            5 Tips To Maintain The Balance Between Form vs Function
        
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            How Personalisation Can Help Banks Retain Customers
        
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            Website Experience Influencing Which Energy Brand Consumers Prefer
        
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Digital Doughnut

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Previous Experience