Organizations that actually want to get things done get their people to work with me. What kinds of things? Introducing new products. Building customer experiences and loyalty. Improving sales processes. Reorganizing operations to boost efficiency. In short, the kinds of activities that make a real difference inside big companies like Cisco, MetLife, and Arby’s — for the people involved, for their customers and, oh yeah, for the bottom line. To the tune of more than $1 billion in revenue-generating projects. And counting.