Before LiveChat crossed my path, I spent almost 7 years working as a business analyst and 6 years as a journalist. It turned out that becoming a content writer was the best decision I've ever made. Now, on LiveChat blog, I share my experience and knowledge about customer service, business psychology, social media and eCommerce. I combine storytelling with giving useful advice and I always give my best when writing! I like controversial topics and I can't help smuggling my sense of humor into my posts! I'm also the author of Business Sidekick - LiveChat's Podcast series about building an online business. My goal is to interview entrepreneurs, experts, managers, authors and business owners, and share their knowledge with you. If you want to know more about opening an online store, how to sell or boost your website traffic, you need to check it out!